[intro]Here is the index listing every single one of the Guides on our Support Centre. This page will be updated regularly as new Support Guides are published. 

Guides with V listed next to their title have a video to accompany them, from the EKM Support Centre YouTube channel. Some Support Guides have a P listed next to them, which means there is a related podcast episode from The Ecommerce Success Show embedded within them. [/intro]

The Basics

Here you'll find a range of Guides that cover the basic practices you need to be aware of whilst you are building your EKM online shop. Remember if you get stuck, you can always contact our Customer Support Team who will be able to help you.

Theme and Design

The Guides in this section concentrate on the Theme of your EKM online shop, and how to amend the various settings and the shop content to truly make it your own.

Navigation and Categories

Now you have created a shop with a suitable Theme and strong Design Images, the next step is to plan out your navigation in the form of Categories and Webpages.


This collection of Guides are what you need to add Products to your EKM online shop - from Images to Descriptions and Variants, there's a lot to take in but we're here to help you learn how to do it yourself. If you get stuck at any point, simply call our Customer Support Team who will be able to talk you through the processes involved. 


On the EKM online shop platform, Features are apps in a way - specific functionalities which you can add to your account to help you manage and run your shop effectively. Which ones you install are entirely up to you and the majority of them are free - the few chargeable Features are clearly indicated as such.

Essential Features:

These Features need to be used on every EKM online shop, as they help both you as the owner and search engines discover your EKM online shop.

Customer Service Features:

All of the Features here are specifically designed to provide a good experience for your customers. You may not need to install all of these, but it does depend on the kind of Products that you are selling on your EKM online shop.

Optional Features:

Many of these Features are account specific. You may not need to install any of them, but it depends on what it is that you're selling. For example, if you have moved your shop content from another e-commerce platform, you will probably need to install 301 Redirects:

Chargeable Features:

The Features listed here all incur costs and but they all help towards the success of your EKM online shop:

The Import/Export System

If you have a lot of Products and Categories on your EKM online shop, it's often quicker to use spreadsheets to be able to edit the data on several items at once. The Import/Export System feature allows you to export your data onto a spreadsheet for editing, before uploading it back onto your EKM online shop where your content will update accordingly.



Customers & Orders

Bulk Discounts

Trade Discounts

Email Marketing

Email marketing is a very cost-effective way or promoting your Products and your Brand to customers, which in turn encourages sales. Email marketing campaigns are also a fantastic way to encourage interest in upcoming Product lines, new offers and discounts.

Shop Settings


When you have worked through the Guides listed below, you will have configured all the settings to correspond with the content of your own EKM online shop.

Domains, SSL & Email

The Guides listed below are what you will need to refer to when it comes to assigning a domain, setting up an email address and an SSL certificate on your EKM online shop.



SSL Certificates

Testing, SEO & Integrations


Testing your EKM online shop is essential to ensure a positive experience for all of your customers. These Guides will take you through the process of testing different aspects of your shop.

Third-Party Integrations

There's lots of platforms online that you can integrate with your EKM online shop so you can truly customise the functionality to suit you, your Products and your Brand. Some of these platforms are free to use, whilst others will come with charges. If the latter is the case, charges are specific to the platform in question will be clearly indicated.

Search Engine Optimisation

When you have completed your EKM online shop and filled it with content, Categories and Products, your next step is to optimise it to make it easier for search engines to identify and as a result, where to display within search engine results. These Guides will take you through the various different steps you can take to improve the SEO of your EKM online shop.

Your Account


The Guides listed here you may need to refer to once your EKM online shop has launched.  

Your Account

[contact] If you need our help with your EKM online shop, contact your Account Manager or Customer Support, who will be able to point you in the right direction. We're open from 8am-6pm weekdays and 9am-5.30pm on the weekends. If you'd like to suggest a feature or an upgrade on any of the EKM platforms, please let us know on the EKM Suggestions board. If you have a non-account specific question ask the EKM Team, join us in EKM Community.  [/contact]