Step 1 - The Basics 

Here you'll find a range of Guides that cover the basic practices you need to be aware of whilst you are building your EKM online shop. 

Caching on your EKM online shop

Clearing the cache on your browser - Edge

Clearing the cache on your browser - Firefox

Clearing the cache on your browser - Google Chrome

Clearing the cache on your browser - Safari 

Company Registration

Copying Text from Elsewhere

EKM Lite - The Quick Start Guide

EKM Lite - Step 1. Design your EKM online shop

EKM Lite - Step 2. Upload your Products

EKM Lite - Step 3. Create your Categories, Navigation and Webpages

EKM Lite - Step 4. Install Recommended Features

EKM Lite - Step 5. Point your Domain and set up your Email Address

EKM Lite - Step 6. Add a Payment Gateway

EKM Lite - Step 7. Create your Delivery Methods

EKM Lite - Step 8. Configure your Settings

EKM Lite - Step 9. Social Media

EKM Lite - Step 10. Submitting your EKM online shop to Search Engines

Glossary

How do I make my shop Live?

How to take Screenshots

Hyperlinking Text and Images

Identifying and using Colours on your EKM online shop

My Edit Buttons don't work!

Networking

Packaging & Delivery

Promotion Preparation

Quick Start Guide

Transfer or Point? Domain Basics

Using Incognito/In-Private Browsing

What is a VPN?

Why have the changes I have made not showing on my EKM online shop?

Your Business Branding

Your Business Strategy

Your EKM online shop Dashboard

Step 2 - Design & Theme

The Guides in this section concentrate on the Theme of your EKM online shop and how to amend the various settings and the shop content to truly make it your own.

Adding a Favicon

Adding a Theme to your EKM online shop

Aerial Theme

Aerial Theme Support Guides

Aerial - Adding, Hiding, Rearranging and Deleting Sections

Aerial Sections - 2 Promos

Aerial Sections - 3 Promos

Aerial Sections - 4 Promos

Aerial Sections - 5 Promos

Aerial Sections - 6 Promos

Aerial Sections - Blog Posts

Aerial Sections - Category Promo Grid

Aerial Sections - Embed Code

Aerial Sections - Header

Aerial Sections - Homepage Products

Aerial Sections - HTML Banner

Aerial Sections - Image Carousel

Aerial Sections - Our Brands

Aerial Sections - HTML Image Banner

Aerial Sections - Image Gallery

Aerial Sections - Newsletter

Aerial Sections - Recently Viewed Products

Aerial Sections - Special Offers

Aerial Sections - Testimonials

Aerial Sections - Text

Aerial Sections - Text With Image

Aerial Sections - USP

Theme Editor Design Image Dimensions - Aerial

Carousels

Creating your own Product Images

Customising the Checkout Flow

Deleting Product and Category Images from the File Manager

Design Images on your EKM online shop

EKM Image Builder

EKM Themes Guide

What is a Burger Menu?

What is a Drop-down Menu?

What is a Mega Menu?

What is a Pop-out Menu?

What is a Product Page Accordion?

What is a Product Scroller?

File Manager

Homepage Text

How to anchor text

How to change Fonts on your EKM online shop

How to change the colours of your Theme

How to edit your EKM online shop Category Pages

How to edit your EKM online shop Homepage

How to edit your EKM online shop Product Pages

How to reset Design Elements on your EKM online shop

Legacy Theme and Custom Mode Support Guides

Optimising Design Images on your EKM online shop

Product Image Requirements

The Ideal Homepage Guide

The Shop Page

Trust Signals on your EKM online shop

Using Fonts on your EKM online shop

Using Canva to Create Design Images

Using the Theme Editor on your EKM online shop

Updating your Theme

Your EKM online shop Logo

Looking after your Logo

EKM Logo Builder

Linking your Logo to the Homepage

Uploading your Logo to your EKM online shop

Step 3 - Navigation & Categories 

Now you have created a shop with a suitable Theme and strong Design Images, the next step is to plan out your navigation in the form of Categories and Webpages.

Category Descriptions

Category Images

Contact Form

How to add Categories & Subcategories to your EKM online shop

How to create a Hidden Webpage

How to edit your EKM online shop Category Pages

How to hide Categories

In Category Descriptions

Navigation

Webpages

Webpages for your EKM online shop

Webpage Groups

What Webpages do I need to create?

Step 4 - Products 

This collection of Guides is what you need to add Products to your EKM online shop - from images to descriptions and variants, there's a lot to take in but we're here to help you learn how to do it yourself. If you get stuck at any point, call our Customer Support Team who will be able to talk you through the processes involved. 

Adding Options to a Product

Apply VAT Relief to Products with Variants

Bulk Uploading Images

Category Management

EKM Digital Vault

Featured Products

How many Product Images can I have?

How to copy a Product

How to delete existing Products using the Add/Edit Product window

How to hide Products on your EKM online shop

How to make Drop-down Variants

How to make Variants with Colours

How to make Variants with Patterns

How to make Variants with Sizes

How to order Products on a Category Page

How to remove the Add To Cart Button from a Product

Prices From

Product Descriptions

Product Videos

The Anatomy of a Product Page

The EKM Add/Edit Product window

What are Product Variants?

Your Product Names

Step 5. Features EKM online shop Features

On the EKM online shop platform, Features are apps in a way - specific functionalities which you can add to your account to help you manage and run your shop effectively. Which features you install are entirely up to you and in these Guides, we will be looking at free, third-party and chargeable Features.

Managing your Features

Discount Management

Discount Priority

How to set up a Coupon Code

Fixed Amount Off - Cart Value

Fixed Amount Off - Cart Value - Requires Coupon

Fixed Amount Off - Number of Products

Fixed Amount Off - Number of Products - Requires Coupon

Fixed Amount Off - Payment Method

Fixed Amount Off - Payment Method - Requires Coupon

Fixed Amount Off - Repeat Customer

Fixed Amount Off - Repeat Customer - Requires Coupon

Fixed Amount Off - Specific Products - Requires Coupon

Fixed Amount Off - Specific Products in Cart

Free Delivery - Cart Value

Free Delivery - Cart Value - Requires Coupon

Free Delivery - Number of Products

Free Delivery - Number of Products - Requires Coupon

Free Delivery - Payment Method

Free Delivery - Payment Method - Requires Coupon

Free Delivery - Repeat Customer

Free Delivery - Repeat Customer - Requires Coupon

Free Delivery - Specific Products - Requires Coupon

Free Delivery - Specific Products in Cart

Free Products - Cart Value

Free Products - Cart Value - Requires Coupon

Free Products - Number of Products

Free Products - Number of Products - Requires Coupon

Free Products - Payment Method

Free Products - Payment Method - Requires Coupon

Free Products - Repeat Customer

Free Products - Repeat Customer - Requires Coupon

Free Products - Specific Products - Requires Coupon

Free Products - Specific Products in Cart

Percentage Off - Cart Value

Percentage Off - Cart Value - Requires Coupon

Percentage Off - Number of Products

Percentage Off - Number of Products - Requires Coupon

Percentage Off - Payment Method

Percentage Off - Payment Method - Requires Coupon

Percentage Off - Repeat Customer

Percentage Off - Repeat Customer - Requires Coupon

Percentage Off - Specific Products - Requires Coupon

Percentage Off - Specific Products in Cart

Product Urgency

Product Urgency - Cart Reservation Timer

Product Urgency - Countdown Timer

Product Urgency - Free Delivery

Product Urgency - Get It By Timer

Product Urgency - Low Stock Warning

Product Calculators

Fabric Calculator - Products with Variants

Fabric Calculator - Single Products

Flooring Calculator - Products with Variants

Flooring Calculator - Single Products

Paint Calculator - Products with Variants

Paint Calculator - Single Products

Tile Calculator - Products with Variants

Tile Calculator - Single Products

Wallpaper Calculator - Products with Variants

Wallpaper Calculator - Single Products

Conversions Features

Abandoned Cart Statistics

Back In Stock Statistics

Customer Reviews

Google Tools

Search Statistics

Web Statistics

Marketing Features

3Sixty

Custom Meta Data

EKM Blogs

Email Marketing

Facebook Pixel

Reviews.io

Social Plugins

Social Plugins - Blog

Social Plugins - Facebook Pages

Social Plugins - Instagram

Social Plugins - LinkedIn

Social Plugins - Pinterest 

Social Plugins - Snapchat

Social Plugins - TikTok

Social Plugins - Twitter

Social Plugins - YouTube

Trustpilot

Shop Management Features

Accessibility Enabler

Age Verification

Customer Login

Doofinder

EKM API  

EU Cookie Bar

Fetchify 

Gift Cards

Gift Cards - How to Disable/Revoke a Gift Card

Gift Cards - How to Resend a Gift Card

Holiday Mode

Password Protect

Setting up your Printify Products

Printify - Setting up the Integration

Printify - Setting up your Delivery Methods

QuickBooks

URL Redirects

Sales Channel Features

ChannelGrabber

Cloud Commerce Pro

eBay Import/Export

Exporting to eBay

Importing from eBay

eBay vs e-commerce

EPOS Now

Khaos Control

Linnworks

OnePatch

StoreFeeder

Customer Service Features

03 Phone Number/Circleloop

Block Visitors

Facebook Messenger

Loyalty Points

Tawk.to

Wish Lists

Couriers Features

Despatch Cloud

JustShipIT

Royal Mail Click & Drop

Product Management Features

Bulk Discounts

Classifications

Connecting Two Fifteen and your EKM online shop

Setting up your Two Fifteen account

Creating your Brand on Two Fifteen

Creating Products using Two Fifteen

Configuring your Delivery Methods for Two Fifteen Products

EKM XML

Product Attributes

Enable Product Brand

Enable Product Codes

Enable Product Condition

Enable Product Recommended Retail Price

Enable Product Weight

Custom Attributes and Product Filters

Import/Export System

Inventory Manager 

Inventory Manager - Increase/Decrease Prices

How to create a Product using Inventory Manager

How to Delete Products using Inventory Manager 

Managing your Stock using Inventory Manager

Using the Bulk Editor in Inventory Manager

Product Bundles

Product Summary

Product Tabs

Related Products

Snuggle - Creating and adding Products to your EKM online shop

Setting up Snuggle your EKM online shop

Setting up your Delivery Methods

Syncee

Trade Discounts

Design Features

Card Logos

Product Image Zoom

Promo Stickers

Quick Announcement

Quick View

Recently Viewed Products

Step 6. The Import/Export System

If you have a lot of Products and Categories on your EKM online shop, it's often quicker to use spreadsheets to be able to edit the data on several items at once. The Import/Export System feature allows you to export your data onto a spreadsheet for editing, before uploading it back onto your EKM online shop where your content will update accordingly.

Installing the Feature

Importing Spreadsheets

Adding Customers via Spreadsheets

Adding Products with Variants

Adding Products without Variants

Importing your customer details using Mapping

Uploading your Spreadsheet

Using Mapping to Import Products

Exporting Spreadsheets

Exporting your Categories to a spreadsheet

Exporting your Image List to a spreadsheet

Exporting your Orders to a Spreadsheet

Exporting your Products to a spreadsheet

Editing Existing Content

Adding Custom Meta Data to your Categories

Adding Descriptions to your Categories

Adding Images to your Categories

Category Managing your Categories

Colour Variants

Converting Product Variants

Editing Existing Products

Editing Existing Products with Variants

Hiding your Categories

How to add a Cost Price to your Products using a spreadsheet

How to add Custom Meta Data to Existing Products

How to add Promo Stickers to existing Products

How to Category Manage Your Existing Products

How to change Product Images on an existing Product

How to delete existing Products

How to edit and delete Variants

How to hide the Add To Cart button on existing Products

Product Videos

Trade Discounts

Using Spreadsheets to edit Product Tabs

Bulk Discounts

Adding Bulk Discounts using the Import/Export System

Deleting Bulk Discounts using the Import/Export System

Editing Bulk Discounts using the Import/Export System

Product Attributes

How to add Brand to existing Products

How to add Condition to existing Products

How to add GTIN, MPN EAN and other Custom Attributes to existing Products

How to add Product Codes to existing Products

How to add RRP to existing Products

How to add Weight to existing Products

How to remove Attributes using Spreadsheets

Product Calculators

Fabric Calculator - Single Products

Fabric Calculators - Products with Variants

Flooring Calculator - Single Products

Flooring Calculators - Products with Variants

Paint Calculator - Single Products

Paint Calculators - Products with Variants

Tiles Calculator - Single Products

Tiles Calculators - Products with Variants

Wallpaper Calculator - Single Products

Wallpaper Calculators - Products with Variants

Product Options

How to add Product Options using a spreadsheet - Drop Down List

How to add Product Options using a spreadsheet - Image

How to add Product Options using a spreadsheet - Text Area

How to add Product Options using a spreadsheet - Text Box

Step 7. EKM Email Marketing

Email marketing is a very cost-effective way of promoting your Products and your Brand to customers, which in turn encourages sales. Email marketing campaigns are also a fantastic way to encourage interest in upcoming Product lines, new offers and discounts.

Installing the Feature

Before you begin

Email Newsletter Modal

EKM Response Visual Designer

Subject Lines

Sending your Email Campaign

Sequenced Campaigns

Uploading new Contacts using a Spreadsheet

Segmenting Your Contacts

Managing Your Contacts

How to reset your EKM Email Marketing password

Step 8 - Settings & Orders

When you have worked through the Guides listed below, you will have configured all the settings to correspond with the content of your own EKM online shop. 

Shop Details

Shop Meta Data

Tax

Currency

The Cart Page

Checkout Settings

Checkout Steps - Customer Login

Checkout Steps - Customer Details

Checkout Steps - Order Summary

Checkout Steps - Payment Gateway

Checkout Steps - Order Complete

Order Restrictions

Stock Control 

Holiday Settings on the Order Summary Page

How to add a Custom Message on the Cart Page

Requesting Consent on the Checkout Flow

How to set up Age Verification on your Checkout Flow

How to Create Custom Shop Emails

Cart Save for Later

Outgoing Email Templates

Turning on the Abandoned Cart functionality

Linking a Webpage to the Order Summary of your Checkout Flow

Evolution Mode

Delivery Methods

Setting up your Delivery Methods

Location Restrictions

Country Groups

Delivery Widgets on the Shopping Cart Page

Delivery Slots

Delivery Options for Unusual Products

Offering Free Shipping and Reduced Shipping

How to set up a Click and Collect Delivery Method

Packaging & Delivery

Testing your Delivery Methods

Orders

The Orders Page

Customising your Checkout Flow

Making Quotes on your EKM online shop

Customising your Invoices

Advanced Settings

Order Statuses

Outgoing Emails

Hidden Products

Desktop Notifications

Labs

Product & Category AI

The New Orders Section

The New Orders Section - Processing Orders/Amending the Order Status

The New Orders Section - Applying a Manual Discount to an existing order

The New Orders Section - Applying Loyalty Points to an Existing Order

The New Orders Section - Adding a Tracking Number to a single Order

The New Orders Section - Editing an Existing Order

The New Orders Section - How to refund an Order

The New Orders Section - Creating a Quote or a Manual Order

The New Orders Section - Customising your Invoices

Account Settings

Your Details

Staff Logins

Billing Details & Invoices

Step 9 - Domains, SSL & Email

The Guides listed below are what you will need to refer to when assigning a domain, and setting up an email address and an SSL certificate on your EKM online shop.

Domains

Claiming your free EKM Domain Name

How to open an EKM Domains account

Transferring your Domain to EKM Domains

Transferring your 123 Reg domain to EKM Domains

Transferring your 1and1 domain to EKM Domains

Pointing your External Domain at your EKM online shop

Pointing your GoDaddy Domain at your EKM online shop 

Pointing your 123 Reg Domain Name at your EKM online shop

Pointing your 1and1 Domain Name at your EKM online shop

Registering an additional domain in EKM Domains

What does Domain Parked mean?

Emails

Purchasing an email address from EKM Domains

Adding an Alias to your EKM Email Address 

Setting up EKM Email

SSL Certificates

What SSL Certificates do EKM Domains offer? 

Adding an SSL Certificate to your EKM online shop

Step 10 - Testing

Testing your EKM online shop is essential to ensure a positive experience for all of your customers. These Guides will take you through the process of testing different aspects of your shop. 

The EKM online shop Checklist

Using your Test Shop

How to process a Test Order

Testing your EKM online shop's speed

Website Speed Checklist

Step 11 - Third Party

There are lots of platforms online that you can integrate with your EKM online shop so you can truly customise the functionality to suit you, your Products and your Brand. Some platforms are free to use, whilst others will come with charges. If the latter is the case, charges are specific to the platform in question and will be clearly indicated.

Facebook

Facebook Debugger

How to make a Facebook account

How to open a Facebook Business account

Adding an existing Facebook Page to your Facebook Business account

Populating your Facebook Page

Submitting your Product Feed to Facebook Business Manager

Adding your Catalogue to your Facebook Page

Adding a member of staff to your Facebook business account

Assigning people to your Catalogue

Removing people from your Catalogue

Google

Google Search Terms

How to add your Google Business Listing to your EKM online shop

Optional Custom Attributes for Google Shopping

Instagram

Embedding Instagram Posts on your EKM online shop

Instagram Guides

Instagram Shopping

Third Party Integrations

Creating a Blogger Blog

Using Hotjar on your EKM online shop

Adding a Google Form to your EKM online shop

Embedding Mailchimp code on your EKM online shop

Uploading your Products to a Pinterest Catalogue

Opening a Snapchat Account

Creating a Public Profile on Snapchat

Adding SnapWidget to your EKM online shop

Xero

Zapier 

Zapier - Send an Email when an Order has a specific Order Status

Zapier - Send a Text Message when an order is placed on your EKM online shop

Step 12  - SEO

When you have completed your EKM online shop and filled it with content, your next step is to optimise it to make it easier for search engines to identify and as a result, where to display within search engine results. These Guides will take you through the various steps you can take to improve the SEO of your EKM online shop.  

Why is my shop not listed on search engines?

What is SEO?

What can an SEO company do for me?

Recommended SEO for your EKM online shop

On-Site SEO

Off-Site SEO

SEO not required for your EKM online shop

Alt Text on Images

Submitting your EKM online shop to Google

What Attributes does EKM submit to Google Shopping?

Submitting your EKM online shop to Bing

Linking Google Analytics to my EKM online shop

Creating your Social Media Strategy

50 ideas for your EKM online shop Blog

Blogging for SEO

Analytics on your EKM online shop

Missing Pages

Upgrading from Universal Analytics to GA4

Opening a Google Tag Manager Account

Opening a GA4 (Google Analytics) Account

Configuring your Google Tags

Checking your Google Tags

URL Structure

Step 13 - Aftercare 

The Guides listed here you may need to refer to once your EKM online shop has launched.

Can I have more than one EKM online shop?

Different languages on your EKM online shop

EKM Community

EKM Packaging Slips

EKM Suggestions

EKM Themes & Custom Mode

Feedback Thursdays

GDPR

Google Tag Manager and Google Analytics properties belonging to EKM

How do I know if my EKM online shop is using mCommerce?

How to add third-party code to your EKM online shop

How to change the name of your EKM online shop

How to request an Image Download

Making Orders for Your Customers

Making some small Tweaks to your EKM online shop

Payment Services Directive (PSD2)

Platform Transaction Fees

Putting your EKM online shop in Dormant Mode

Shop Copies

Site Reviews

Shop Restores

Why am I not receiving my Order Placed emails?

Why can't some customers place orders?

What is UX/UI?

What plan am I on?

What's a bug and how are they resolved?

What is a backup and how do they work?

Why have sales dropped off from my EKM online shop?

Step 14 - Your EKM Account

All of the Guides listed here are related to your accounts with EKM.

Cancelling your EKM online shop Free Trial

Cancelling your EKM account

Contact Us

Evolution Mode on the Advanced & Pro Tiers

Evolution Mode on the Basic Tier

Evolution Mode on the Standard Tier

How to upgrade your EKM online shop

How to reset your EKM Domains email password

How to reset your EKM online shop password

Why has my EKM online shop been upgraded?

Step 14 - Your EKM Account - Updates

These Guides relate to any updates that may require your attention as an EKM online shop owner. These updates concern both improvements to the EKM platforms and changes to third-party platforms too.

Brexit & the EU

IE11 No longer supported

Mobile Templates/mCommerce no longer supported

VAT update July 2021 and IOSS

[contact] If you need our help with your EKM online shop, contact your Account Manager or Customer Support, who will be able to point you in the right direction. We're open from 8am-6pm weekdays and 9am-5.30pm on the weekends. If you'd like to suggest a feature or an upgrade on any of the EKM platforms, please let us know on the EKM Suggestions board. If you have a non-account specific question ask the EKM Team, join us in EKM Community.  [/contact]