[intro]Here is the index listing every single one of the Guides on our Support Centre. This page will be updated regularly as new Support Guides are published. [/intro]
EKM Lite - The Quick Start Guide
- EKM Lite - Step 1. Design your EKM online shop
- EKM Lite - Step 2. Upload your Products
- EKM Lite - Step 3. Create your Categories, Navigation and Webpages
- EKM Lite - Step 4. Install Recommended Features
- EKM Lite - Step 5. Point your Domain and set up your Email Address
- EKM Lite - Step 6. Add a Payment Gateway
- EKM Lite - Step 7. Create your Delivery Methods
- EKM Lite - Step 8. Configure your Settings
- EKM Lite - Step 9. Social Media
- EKM Lite - Step 10. Submitting your EKM online shop to Search Engines
The Basics
Here you'll find a range of Guides that cover the basic practices you need to be aware of whilst you are building your EKM online shop. Remember if you get stuck, you can always contact our Customer Support Team who will be able to help you.
- Your EKM online shop Dashboard
- Your Business Branding
- Promotion Preparation
- Identifying and using colours on your EKM online shop
- Copying text from elsewhere
- Hyperlinking Text & Images
- My Edit Buttons don’t work!
- How do I make my shop live?
- Using Incognito/In-Private browsing
- How to take screenshots
- Caching on your EKM online shop
- Company Registration
- Networking
- Glossary
Theme and Design
The Guides in this section concentrate on the Theme of your EKM online shop, and how to amend the various settings and the shop content to truly make it your own.
- Adding a Theme to your EKM online shop
- How to reset Design Elements on your EKM online shop
- Your EKM online shop logo
- The Ideal Homepage Guide
- File Manager
- Optimising Design Images on your EKM online shop
- Adding a Favicon
- Homepage Text
- Trust Signals on your EKM online shop
- Updating your Theme
Aerial Theme Support Guides
- Aerial Sections - 2 Promos
- Aerial Sections - 3 Promos
- Aerial Sections - 4 Promos
- Aerial Sections - 5 Promos
- Aerial Sections - 6 Promos
- Aerial Sections - Blog Posts
- Aerial Sections - Category Promo Grid
- Aerial Sections - Embed Code
- Aerial Sections - Header
- Aerial Sections - Homepage Products
- Aerial Sections - Image Banner
- Aerial Sections - Image Carousel
- Aerial Sections - Image Gallery
- Aerial Sections - Newsletter
- Aerial Sections - Our Brands
- Aerial Sections - Recently Viewed Products
- Aerial Sections - Special Offers
- Aerial Sections - Testimonials
- Aerial Sections - Text
- Aerial Sections - Text With Image
- Aerial Sections - USP
- Using the Theme Editor on your EKM online shop
- Theme Editor Design Image Dimensions
- How to change Fonts on your EKM online shop
- How to change the colours of your Theme
- Using the Logo Builder on your EKM online shop
- Uploading your Logo to your EKM online shop
- How to edit your EKM online shop Homepage
- How to edit your EKM online shop Category Pages
- Customising the Checkout Flow on the Aerial Theme
Legacy Theme and Custom Mode Support Guides
- The Shop Page
- Layout Editor
- Changing the Colours of your Theme
- EKM Logo Builder
- Uploading your Logo to your EKM online shop
- Using Fonts on your EKM online shop
- Linking your Logo to the Homepage
- Customising your Checkout Flow
- EKM Image Builder
- Carousels
- Design Images on your EKM online shop
Navigation and Categories
Now you have created a shop with a suitable Theme and strong Design Images, the next step is to plan out your navigation in the form of Categories and Webpages.
- Navigation
- How to add Categories & Subcategories on your EKM online shop
- Adding Categories using the Advanced Inventory Manager
- Category Images
- Category Images - Legacy
- Category Descriptions
- In Category Descriptions
- How to hide Categories
- Webpages for your EKM online shop
- How to anchor text
- How to order Products on a Category Page
- Category Management
- Featured Products
Products
This collection of Guides is what you need to add Products to your EKM online shop - from Images to Descriptions and Variants, there's a lot to take in but we're here to help you learn how to do it yourself. If you get stuck at any point, simply call our Customer Support Team who will be able to talk you through the processes involved.
- The EKM Add/Edit Product window
- The Anatomy of a Product Page
- Your Product Names
- Adding Options to a Product
- How to hide a Product on your EKM online shop
- How to copy a Product
- Product Image Requirements
- Creating your own Product Images
- Product Videos
- Product Descriptions
- How to remove the Add To Cart button from a Product
- How to order Products on a Category Page
- Prices From
- What are Product Variants?
- What are Product Variants? - Legacy
- Digital Products - Digital Vault
- How to Delete Products using the Add/Edit Product window
- How to Delete Products using the Advanced Inventory Manager
- How to add Products using Advanced Inventory Manager
Features
On the EKM online shop platform, Features are apps in a way - specific functionalities which you can add to your account to help you manage and run your shop effectively. Any features made by the Development Team at EKM are indicated by an asterisk *.
Marketing Features
- 3Sixty
- Custom Meta Data*
- EKM Blogs
- Email Marketing*
- Facebook Pixel*
- Poptin
- Promo
- Reviews.io
- Salesfire
- Social Plugins
- Tapfiliate
- TrustPilot
Shop Management Features
- Address Lookup & Auto-Complete
- Age Verification*
- Android App*
- API*
- Accessibility Enabler
- Customer Login*
- Doofinder
- EU Cookie Bar*
- Fulfilmentcrowd
- Gift Cards*
- Holiday Mode*
- Password Protect*
- Printify
- QuickBooks
- URL Redirects*
- Xero by EKM Apps*
Sales Channels Features
- Ad-Lister
- ChannelGrabber
- Cloud Commerce Pro
- eBay Import/Export
- EPOS Now
- e-trackit (EPOS)
- Khaos Control
- Linnworks
- OnePatch
- StoreFeeder
Customer Service Features
Courier Features
- Click & Drop
- Despatch Cloud
- JustShipIt
- LateShipment
- Nventree
- Parcel2Go
- ShipStation
Product Management Features
- Accounts Integration by Tradebox
- Advanced Inventory Manager*
- Bulk Discounts*
- Classifications*
- EKM XML
- Import/Export System*
- Inventory Source
- Product Attributes*
- Product Bundles*
- Product Summary*
- Product Tabs*
- Related Products*
- Selro
- Snuggle
- Syncee
- Trade Discounts*
- TwoFifteen
Conversions Features
- Abandoned Cart Statistics*
- Back In Stock Statistics*
- Customer Reviews*
- Discount Management*
- Percentage Off - Cart Value
- Percentage Off - Number of Products
- Percentage Off - Specific Products in Cart
- Percentage Off - Repeat Customer
- Percentage Off - Payment Method
- Fixed Amount Off - Cart Value
- Fixed Amount Off - Number of Products
- Fixed Amount Off - Specific Products in Cart
- Fixed Amount Off - Repeat Customer
- Fixed Amount Off - Payment Method
- Free Delivery - Cart Value
- Free Delivery - Number of Products
- Free Delivery - Specific Products in Cart
- Free Delivery - Repeat Customer
- Free Delivery - Payment Method
- Free Products - Cart Value
- Free Products - Number of Products
- Free Products - Specific Products in Cart
- Free Products - Repeat Customer
- Free Products - Payment Method
- How to set up a Coupon Code
- Percentage Off - Cart Value - Requires Coupon
- Percentage Off - Number of Products - Requires Coupon
- Percentage Off - Specific Products in Cart - Requires Coupon
- Percentage Off - Repeat Customer - Requires Coupon
- Percentage Off - Payment Method - Requires Coupon
- Fixed Amount Off - Cart Value - Requires Coupon
- Fixed Amount Off - Number of Products - Requires Coupon
- Fixed Amount Off - Specific Products in Cart - Requires Coupon
- Fixed Amount Off - Repeat Customer - Requires Coupon
- Fixed Amount Off - Payment Method - Requires Coupon
- Free Delivery - Cart Value - Requires Coupon
- Free Delivery - Number of Products - Requires Coupon
- Free Delivery - Specific Products in Cart - Requires Coupon
- Free Delivery - Repeat Customer - Requires Coupon
- Free Delivery - Payment Method - Requires Coupon
- Free Products - Cart Value - Requires Coupon
- Free Products - Number of Products - Requires Coupon
- Free Products - Specific Products in Cart - Requires Coupon
- Free Products - Repeat Customer - Requires Coupon
- Free Products - Payment Method - Requires Coupon
- Discount Priority
- Google Tools*
- Product Urgency*
- Search Statistics*
- Web Statistics*
Design Features
- Card Logos*
- Product Image Zoom*
- Promo Stickers*
- Quick Announcement*
- Quick View*
- Recently Viewed Products*
The Import/Export System
If you have a lot of Products and Categories on your EKM online shop, it's often quicker to use spreadsheets to be able to edit the data on several items at once. The Import/Export System feature allows you to export your data onto a spreadsheet for editing, before uploading it back onto your EKM online shop where your content will update accordingly.
Products
- Exporting Products to a spreadsheet
- Adding Products without Variants
- Adding Products with Variants
- Editing existing Products
- Editing existing Products with Variants
- Converting Product Variants
- How to add Weight to existing Products
- How to add Brand to existing Products
- How to add Condition to existing Products
- How to add Product Codes to existing Products
- How to add RRP to existing Products
- Adding Colour Swatches
- How to delete existing Products
- How to add GTIN, MPN EAN and other Custom Attributes to existing Products
- How to add Product Options using a spreadsheet
- How to add Product Options using a spreadsheet - Drop Down List
- How to add Product Options using a spreadsheet - Text Box
- How to add Product Options using a spreadsheet - Text Area
- How to add Product Options using a spreadsheet - Image
- How to add Custom Meta Data to Existing Products
- How to add Promo Stickers to existing Products
- How to hide the Add To Cart button on existing Products
- How to change the Product Images on an existing Product
- How to add a Cost Price to your Products using a Spreadsheet
- Import/Export System - Product Tabs
- Import/Export System - Product Videos
- Using Mapping to Import Products
Product Calculators
- Import/Export System - Product Calculators
- Import/Export System - Paint Calculator - Single Products
- Import/Export System - Paint Calculator - Products with Variants
- Import/Export System - Wallpaper Calculator - Single Products
- Import/Export System - Wallpaper Calculator - Products with Variants
- Import/Export System - Tiles Calculator - Single Products
- Import/Export System - Tiles Calculator - Products with Variants
- Import/Export System - Flooring Calculator - Single Products
- Import/Export System - Flooring Calculator - Products with Variants
- Import/Export System - Fabric Calculator - Single Products
- Import/Export System - Fabric Calculator - Products with Variants
Categories
- How to edit and delete Variants
- Adding Descriptions to your Categories
- Exporting your Categories to a Spreadsheet
- Hiding your Categories
- Adding Custom Meta Data to your Categories
- Adding Images to your Categories
Customers & Orders
- Exporting your Orders to a Spreadsheet
- Uploading your Spreadsheet to your EKM online shop
- Importing your customer details using Mapping
Bulk Discounts
- Adding Bulk Discounts using the Import/Export System
- Editing Bulk Discounts using the Import/Export System
- Deleting Bulk Discounts using the Import/Export System
Trade Discounts
Email Marketing
Email marketing is a very cost-effective way of promoting your Products and your Brand to customers, which in turn encourages sales. Email marketing campaigns are also a fantastic way to encourage interest in upcoming Product lines, new offers and discounts.
- Installing the Feature
- Before you begin
- Managing your Contacts
- Uploading Contacts using a Spreadsheet
- EKM Email Marketing Visual Designer
- Subject Lines
- Sending your Email Campaign
- Segmenting your Contacts
- Sequenced Campaigns
- How to reset your EKM Email Marketing password
Shop Settings
Settings
When you have worked through the Guides listed below, you will have configured all the settings to correspond with the content of your own EKM online shop.
- Shop Details
- Shop Meta Data
- Outgoing Emails
- How to create custom Shop Emails
- Why am I not receiving my Order Placed Emails?
- Tax
- Hidden Products
- Stock Control
- Order Restrictions
- Currency
- The Cart Page
- Checkout Settings
- The Orders Page
- Staff Login
- How to set up Age Verification on the Checkout Flow
- Your Details
- Billing Details & Invoices
- Desktop Notifications
- EKM Labs
- Product Calculators
- Paint Calculator - Single Products
- Paint Calculator - Products with Variants
- Wallpaper Calculator - Single Products
- Wallpaper Calculator -Products with Variants
- Tile Calculator - Single Products
- Tile Calculator - Products with Variants
- Flooring Calculator - Single Products
- Flooring Calculator - Products with Variants
- Fabric Calculator - Single Products
- Fabric Calculators - Products with Variants
- Inventory Manager
- Subscriptions
- Product Calculators
Domains, SSL & Email
The Guides listed below are what you will need to refer to when it comes to assigning a domain, setting up an email address and an SSL certificate on your EKM online shop.
Domains
- Transfer or Point? Domain Basics
- How to open an EKM Domains account
- Claiming your free EKM Domain Name
- Pointing an external domain name at your EKM online shop
- Transferring your domain to EKM Domains
- Registering an additional domain in EKM Domains
Emails
- Purchasing an email address on EKM Domains
- Adding an Alias to your EKM email address
- Setting up EKM Email
- How to reset your EKM Domains email password
SSL Certificates
Testing, SEO & Integrations
Testing
Testing your EKM online shop is essential to ensure a positive experience for all of your customers. These Guides will take you through the process of testing different aspects of your shop.
- Testing your Delivery Methods
- How to process a Test Order
- Testing your Discounts & Troubleshooting
- The EKM online shop Checklist
- Testing your EKM online shop’s speed
Third-Party Integrations
There are lots of platforms online that you can integrate with your EKM online shop so you can truly customise the functionality to suit you, your Products and your Brand. Some platforms are free to use, while others will come with charges. If the latter is the case, charges specific to the platform in question will be clearly indicated.
- Alexa
- Blogger
- How to open a Facebook Business Manager account
- Facebook Debugger
- Google Forms
- Hotjar
- How to Grow Digital
- Instagram Guides
- Instagram Shopping
- Embedding Instagram Posts
- MailChimp code
- SnapWidget
- Uploading your Products to a Pinterest Catalogue
- Zapier
- Zapier - Send a Text Message when an order is placed on your EKM online shop
- Zapier - Send an Email when an Order has a specific Order Status
- Zapier - Sharing Wordpress Posts on Twitter automatically
- Zapier - Tweet Posts from a Facebook Page
- Zapier - Send an Email when a card is charged on your Stripe account
Search Engine Optimisation
When you have completed your EKM online shop and filled it with content, Categories and Products, your next step is to optimise it to make it easier for search engines to identify and as a result, where to display within search engine results. These Guides will take you through the various different steps you can take to improve the SEO of your EKM online shop.
- Linking Google Analytics to your EKM online shop
- Opening a GA4 (Google Analytics) Account
- Upgrading from Universal Analytics to GA4
- URL Structure
- Submitting your EKM online shop to Google
- What Attributes does EKM submit to Google Shopping?
- Optional Custom Attributes for Google Shopping
- Google Tag Manager and Google Analytics properties belonging to EKM
- Submitting your EKM online shop to Bing
- What is SEO?
- Google Search Terms
- Why is my shop not listed on search engines?
- Analytics on your EKM online shop
Your Account
Aftercare
The Guides listed here you may need to refer to once your EKM online shop has launched.
- Using the Test Shop
- Site Reviews
- Evolution Mode
- Different Languages on your EKM online shop
- Shop Restores
- Shop Copies
- Putting your EKM online shop in Dormant Mode
Your Account
- What plan am I on?
- How to reset your EKM online shop Password
- What's a bug, and how are they resolved?
- What is UX/UI?
- How to change the name of your EKM online shop
- Contact Us
- Contact Numbers
- EKM Suggestions
- EKM Community
- How to add a Custom Message on the Cart Page
- EKM Themes and Custom Mode
- How to add third-party code to your EKM online shop
- What is a backup and how do they work?
- Holiday Settings on the Order Summary Page
- Making Orders for your Customers
- GDPR
- Requesting consent on the Checkout Flow
- How to upgrade your Account
- How to request an Image Download
- Platform Transaction Fees
- Why has my EKM online shop been upgraded?
- PSD2
- Mobile Templates/mCommerce no longer supported
- How do I know if my EKM online shop is using Commerce?
- Why have my sales dropped off from my EKM online shop?
- Why has my EKM online shop been upgraded?
- How do I know if my EKM online shop is using mCommerce?
- Mobile Templates/mCommerce no longer supported
- Putting your EKM online shop in Dormant Mode
- EKM Packaging Slips
- Making some small Tweaks to your EKM online shop
- Cancelling your EKM account
[contact] If you need our help with your EKM online shop, contact your Account Manager or Customer Support, who will be able to point you in the right direction. We're open from 8am-6pm weekdays and 9am-5.30pm on the weekends. If you'd like to suggest a feature or an upgrade on any of the EKM platforms, please let us know on the EKM Suggestions board. If you have a non-account specific question ask the EKM Team, join us in EKM Community. [/contact]