Step 1 - The Basics
Here you'll find a range of Guides that cover the basic practices you need to be aware of whilst you are building your EKM online shop.
Caching on your EKM online shop
Clearing the cache on your browser - Edge
Clearing the cache on your browser - Firefox
Clearing the cache on your browser - Google Chrome
Clearing the cache on your browser - Safari
EKM Lite - The Quick Start Guide
EKM Lite - Step 1. Design your EKM online shop
EKM Lite - Step 2. Upload your Products
EKM Lite - Step 3. Create your Categories, Navigation and Webpages
EKM Lite - Step 4. Install Recommended Features
EKM Lite - Step 5. Point your Domain and set up your Email Address
EKM Lite - Step 6. Add a Payment Gateway
EKM Lite - Step 7. Create your Delivery Methods
EKM Lite - Step 8. Configure your Settings
EKM Lite - Step 9. Social Media
EKM Lite - Step 10. Submitting your EKM online shop to Search Engines
Identifying and using Colours on your EKM online shop
Transfer or Point? Domain Basics
Using Incognito/In-Private Browsing
Why have the changes I have made not showing on my EKM online shop?
Your EKM online shop Dashboard
Step 2 - Design & Theme
The Guides in this section concentrate on the Theme of your EKM online shop and how to amend the various settings and the shop content to truly make it your own.
Adding a Theme to your EKM online shop
Aerial - Adding, Hiding, Rearranging and Deleting Sections
Aerial Sections - Category Promo Grid
Aerial Sections - Homepage Products
Aerial Sections - Image Carousel
Aerial Sections - HTML Image Banner
Aerial Sections - Image Gallery
Aerial Sections - Recently Viewed Products
Aerial Sections - Special Offers
Aerial Sections - Testimonials
Aerial Sections - Text With Image
Theme Editor Design Image Dimensions - Aerial
Creating your own Product Images
Deleting Product and Category Images from the File Manager
Design Images on your EKM online shop
What is a Product Page Accordion?
How to change Fonts on your EKM online shop
How to change the colours of your Theme
How to edit your EKM online shop Category Pages
How to edit your EKM online shop Homepage
How to edit your EKM online shop Product Pages
How to reset Design Elements on your EKM online shop
Legacy Theme and Custom Mode Support Guides
Optimising Design Images on your EKM online shop
Trust Signals on your EKM online shop
Using Fonts on your EKM online shop
Using Canva to Create Design Images
Using the Theme Editor on your EKM online shop
Linking your Logo to the Homepage
Uploading your Logo to your EKM online shop
Step 3 - Navigation & Categories
Now you have created a shop with a suitable Theme and strong Design Images, the next step is to plan out your navigation in the form of Categories and Webpages.
How to add Categories & Subcategories to your EKM online shop
How to create a Hidden Webpage
How to edit your EKM online shop Category Pages
Webpages for your EKM online shop
What Webpages do I need to create?
Step 4 - Products
This collection of Guides is what you need to add Products to your EKM online shop - from images to descriptions and variants, there's a lot to take in but we're here to help you learn how to do it yourself. If you get stuck at any point, call our Customer Support Team who will be able to talk you through the processes involved.
Apply VAT Relief to Products with Variants
How many Product Images can I have?
How to delete existing Products using the Add/Edit Product window
How to hide Products on your EKM online shop
How to make Drop-down Variants
How to make Variants with Colours
How to make Variants with Patterns
How to make Variants with Sizes
How to order Products on a Category Page
How to remove the Add To Cart Button from a Product
The EKM Add/Edit Product window
Step 5. Features EKM online shop Features
On the EKM online shop platform, Features are apps in a way - specific functionalities which you can add to your account to help you manage and run your shop effectively. Which features you install are entirely up to you and in these Guides, we will be looking at free, third-party and chargeable Features.
Fixed Amount Off - Cart Value - Requires Coupon
Fixed Amount Off - Number of Products
Fixed Amount Off - Number of Products - Requires Coupon
Fixed Amount Off - Payment Method
Fixed Amount Off - Payment Method - Requires Coupon
Fixed Amount Off - Repeat Customer
Fixed Amount Off - Repeat Customer - Requires Coupon
Fixed Amount Off - Specific Products - Requires Coupon
Fixed Amount Off - Specific Products in Cart
Free Delivery - Cart Value - Requires Coupon
Free Delivery - Number of Products
Free Delivery - Number of Products - Requires Coupon
Free Delivery - Payment Method
Free Delivery - Payment Method - Requires Coupon
Free Delivery - Repeat Customer
Free Delivery - Repeat Customer - Requires Coupon
Free Delivery - Specific Products - Requires Coupon
Free Delivery - Specific Products in Cart
Free Products - Cart Value - Requires Coupon
Free Products - Number of Products
Free Products - Number of Products - Requires Coupon
Free Products - Payment Method
Free Products - Payment Method - Requires Coupon
Free Products - Repeat Customer
Free Products - Repeat Customer - Requires Coupon
Free Products - Specific Products - Requires Coupon
Free Products - Specific Products in Cart
Percentage Off - Cart Value - Requires Coupon
Percentage Off - Number of Products
Percentage Off - Number of Products - Requires Coupon
Percentage Off - Payment Method
Percentage Off - Payment Method - Requires Coupon
Percentage Off - Repeat Customer
Percentage Off - Repeat Customer - Requires Coupon
Percentage Off - Specific Products - Requires Coupon
Percentage Off - Specific Products in Cart
Product Urgency - Cart Reservation Timer
Product Urgency - Countdown Timer
Product Urgency - Free Delivery
Product Urgency - Get It By Timer
Product Urgency - Low Stock Warning
Fabric Calculator - Products with Variants
Fabric Calculator - Single Products
Flooring Calculator - Products with Variants
Flooring Calculator - Single Products
Paint Calculator - Products with Variants
Paint Calculator - Single Products
Tile Calculator - Products with Variants
Tile Calculator - Single Products
Wallpaper Calculator - Products with Variants
Wallpaper Calculator - Single Products
Conversions Features
Marketing Features
Social Plugins - Facebook Pages
Shop Management Features
Gift Cards - How to Disable/Revoke a Gift Card
Gift Cards - How to Resend a Gift Card
Setting up your Printify Products
Printify - Setting up the Integration
Printify - Setting up your Delivery Methods
Sales Channel Features
Customer Service Features
Couriers Features
Product Management Features
Connecting Two Fifteen and your EKM online shop
Setting up your Two Fifteen account
Creating your Brand on Two Fifteen
Creating Products using Two Fifteen
Configuring your Delivery Methods for Two Fifteen Products
Enable Product Recommended Retail Price
Custom Attributes and Product Filters
Inventory Manager - Increase/Decrease Prices
How to create a Product using Inventory Manager
How to Delete Products using Inventory Manager
Managing your Stock using Inventory Manager
Using the Bulk Editor in Inventory Manager
Snuggle - Creating and adding Products to your EKM online shop
Setting up Snuggle your EKM online shop
Setting up your Delivery Methods
Design Features
Step 6. The Import/Export System
If you have a lot of Products and Categories on your EKM online shop, it's often quicker to use spreadsheets to be able to edit the data on several items at once. The Import/Export System feature allows you to export your data onto a spreadsheet for editing, before uploading it back onto your EKM online shop where your content will update accordingly.
Adding Customers via Spreadsheets
Adding Products without Variants
Importing your customer details using Mapping
Using Mapping to Import Products
Exporting Spreadsheets
Exporting your Categories to a spreadsheet
Exporting your Image List to a spreadsheet
Exporting your Orders to a Spreadsheet
Exporting your Products to a spreadsheet
Editing Existing Content
Adding Custom Meta Data to your Categories
Adding Descriptions to your Categories
Adding Images to your Categories
Category Managing your Categories
Editing Existing Products with Variants
How to add a Cost Price to your Products using a spreadsheet
How to add Custom Meta Data to Existing Products
How to add Promo Stickers to existing Products
How to Category Manage Your Existing Products
How to change Product Images on an existing Product
How to delete existing Products
How to edit and delete Variants
How to hide the Add To Cart button on existing Products
Using Spreadsheets to edit Product Tabs
Adding Bulk Discounts using the Import/Export System
Deleting Bulk Discounts using the Import/Export System
Editing Bulk Discounts using the Import/Export System
How to add Brand to existing Products
How to add Condition to existing Products
How to add GTIN, MPN EAN and other Custom Attributes to existing Products
How to add Product Codes to existing Products
How to add RRP to existing Products
How to add Weight to existing Products
How to remove Attributes using Spreadsheets
Fabric Calculator - Single Products
Fabric Calculators - Products with Variants
Flooring Calculator - Single Products
Flooring Calculators - Products with Variants
Paint Calculator - Single Products
Paint Calculators - Products with Variants
Tiles Calculator - Single Products
Tiles Calculators - Products with Variants
Wallpaper Calculator - Single Products
Wallpaper Calculators - Products with Variants
How to add Product Options using a spreadsheet - Drop Down List
How to add Product Options using a spreadsheet - Image
How to add Product Options using a spreadsheet - Text Area
How to add Product Options using a spreadsheet - Text Box
Step 7. EKM Email Marketing
Email marketing is a very cost-effective way of promoting your Products and your Brand to customers, which in turn encourages sales. Email marketing campaigns are also a fantastic way to encourage interest in upcoming Product lines, new offers and discounts.
Uploading new Contacts using a Spreadsheet
How to reset your EKM Email Marketing password
Step 8 - Settings & Orders
When you have worked through the Guides listed below, you will have configured all the settings to correspond with the content of your own EKM online shop.
Checkout Steps - Customer Login
Checkout Steps - Customer Details
Checkout Steps - Order Summary
Checkout Steps - Payment Gateway
Checkout Steps - Order Complete
Holiday Settings on the Order Summary Page
How to add a Custom Message on the Cart Page
Requesting Consent on the Checkout Flow
How to set up Age Verification on your Checkout Flow
How to Create Custom Shop Emails
Turning on the Abandoned Cart functionality
Linking a Webpage to the Order Summary of your Checkout Flow
Setting up your Delivery Methods
Delivery Widgets on the Shopping Cart Page
Delivery Options for Unusual Products
Offering Free Shipping and Reduced Shipping
How to set up a Click and Collect Delivery Method
Orders
Customising your Checkout Flow
Making Quotes on your EKM online shop
Advanced Settings
The New Orders Section - Processing Orders/Amending the Order Status
The New Orders Section - Applying a Manual Discount to an existing order
The New Orders Section - Applying Loyalty Points to an Existing Order
The New Orders Section - Adding a Tracking Number to a single Order
The New Orders Section - Editing an Existing Order
The New Orders Section - How to refund an Order
The New Orders Section - Creating a Quote or a Manual Order
The New Orders Section - Customising your Invoices
Account Settings
Step 9 - Domains, SSL & Email
The Guides listed below are what you will need to refer to when assigning a domain, and setting up an email address and an SSL certificate on your EKM online shop.
Domains
Claiming your free EKM Domain Name
How to open an EKM Domains account
Transferring your Domain to EKM Domains
Transferring your 123 Reg domain to EKM Domains
Transferring your 1and1 domain to EKM Domains
Pointing your External Domain at your EKM online shop
Pointing your GoDaddy Domain at your EKM online shop
Pointing your 123 Reg Domain Name at your EKM online shop
Pointing your 1and1 Domain Name at your EKM online shop
Registering an additional domain in EKM Domains
Emails
Purchasing an email address from EKM Domains
Adding an Alias to your EKM Email Address
SSL Certificates
What SSL Certificates do EKM Domains offer?
Adding an SSL Certificate to your EKM online shop
Step 10 - Testing
Testing your EKM online shop is essential to ensure a positive experience for all of your customers. These Guides will take you through the process of testing different aspects of your shop.
Testing your EKM online shop's speed
Step 11 - Third Party
There are lots of platforms online that you can integrate with your EKM online shop so you can truly customise the functionality to suit you, your Products and your Brand. Some platforms are free to use, whilst others will come with charges. If the latter is the case, charges are specific to the platform in question and will be clearly indicated.
How to make a Facebook account
How to open a Facebook Business account
Adding an existing Facebook Page to your Facebook Business account
Submitting your Product Feed to Facebook Business Manager
Adding your Catalogue to your Facebook Page
Adding a member of staff to your Facebook business account
Assigning people to your Catalogue
Removing people from your Catalogue
How to add your Google Business Listing to your EKM online shop
Optional Custom Attributes for Google Shopping
Embedding Instagram Posts on your EKM online shop
Third Party Integrations
Using Hotjar on your EKM online shop
Adding a Google Form to your EKM online shop
Embedding Mailchimp code on your EKM online shop
Uploading your Products to a Pinterest Catalogue
Creating a Public Profile on Snapchat
Adding SnapWidget to your EKM online shop
Zapier
Zapier - Send an Email when an Order has a specific Order Status
Zapier - Send a Text Message when an order is placed on your EKM online shop
Step 12 - SEO
When you have completed your EKM online shop and filled it with content, your next step is to optimise it to make it easier for search engines to identify and as a result, where to display within search engine results. These Guides will take you through the various steps you can take to improve the SEO of your EKM online shop.
Why is my shop not listed on search engines?
What can an SEO company do for me?
Recommended SEO for your EKM online shop
SEO not required for your EKM online shop
Submitting your EKM online shop to Google
What Attributes does EKM submit to Google Shopping?
Submitting your EKM online shop to Bing
Linking Google Analytics to my EKM online shop
Creating your Social Media Strategy
50 ideas for your EKM online shop Blog
Analytics on your EKM online shop
Upgrading from Universal Analytics to GA4
Opening a Google Tag Manager Account
Opening a GA4 (Google Analytics) Account
Step 13 - Aftercare
The Guides listed here you may need to refer to once your EKM online shop has launched.
Can I have more than one EKM online shop?
Different languages on your EKM online shop
Google Tag Manager and Google Analytics properties belonging to EKM
How do I know if my EKM online shop is using mCommerce?
How to add third-party code to your EKM online shop
How to change the name of your EKM online shop
How to request an Image Download
Making Orders for Your Customers
Making some small Tweaks to your EKM online shop
Payment Services Directive (PSD2)
Putting your EKM online shop in Dormant Mode
Why am I not receiving my Order Placed emails?
Why can't some customers place orders?
What's a bug and how are they resolved?
What is a backup and how do they work?
Why have sales dropped off from my EKM online shop?
Step 14 - Your EKM Account
All of the Guides listed here are related to your accounts with EKM.
Cancelling your EKM online shop Free Trial
Evolution Mode on the Advanced & Pro Tiers
Evolution Mode on the Basic Tier
Evolution Mode on the Standard Tier
How to upgrade your EKM online shop
How to reset your EKM Domains email password
How to reset your EKM online shop password
Why has my EKM online shop been upgraded?
Step 14 - Your EKM Account - Updates
These Guides relate to any updates that may require your attention as an EKM online shop owner. These updates concern both improvements to the EKM platforms and changes to third-party platforms too.
Mobile Templates/mCommerce no longer supported
[contact] If you need our help with your EKM online shop, contact your Account Manager or Customer Support, who will be able to point you in the right direction. We're open from 8am-6pm weekdays and 9am-5.30pm on the weekends. If you'd like to suggest a feature or an upgrade on any of the EKM platforms, please let us know on the EKM Suggestions board. If you have a non-account specific question ask the EKM Team, join us in EKM Community. [/contact]