[intro]Here is the index listing every single one of the Guides on our Support Centre. This page will be updated regularly as new Support Guides are published. 

Guides with V listed next to their title have a video to accompany them, from the EKM Support Centre YouTube channel. [/intro]

The Basics

Here you'll find a range of Guides that cover the basic practices you need to be aware of whilst you are building your EKM online shop. Remember if you get stuck, you can always contact our Customer Support Team who will be able to help you.

Theme and Design

The Guides in this section concentrate on the Theme of your EKM online shop, and how to amend the various settings and the shop content to truly make it your own.

Aerial Theme Support Guides

Legacy Theme and Custom Mode Support Guides

Navigation and Categories

Now you have created a shop with a suitable Theme and strong Design Images, the next step is to plan out your navigation in the form of Categories and Webpages.

Products

This collection of Guides are what you need to add Products to your EKM online shop - from Images to Descriptions and Variants, there's a lot to take in but we're here to help you learn how to do it yourself. If you get stuck at any point, simply call our Customer Support Team who will be able to talk you through the processes involved. 

Features

On the EKM online shop platform, Features are apps in a way - specific functionalities which you can add to your account to help you manage and run your shop effectively. Any features made by the Development Team at EKM are indicated by an asterisk *.

Marketing Features

Shop Management Features

Sales Channels Features

Customer Service Features

Courier Features

Product Management Features

Conversions Features

Design Features

The Import/Export System

If you have a lot of Products and Categories on your EKM online shop, it's often quicker to use spreadsheets to be able to edit the data on several items at once. The Import/Export System feature allows you to export your data onto a spreadsheet for editing, before uploading it back onto your EKM online shop where your content will update accordingly.

Products

Product Calculators

Categories

Customers & Orders

Bulk Discounts

Trade Discounts

Email Marketing

Email marketing is a very cost-effective way of promoting your Products and your Brand to customers, which in turn encourages sales. Email marketing campaigns are also a fantastic way to encourage interest in upcoming Product lines, new offers and discounts.

Shop Settings

Settings

When you have worked through the Guides listed below, you will have configured all the settings to correspond with the content of your own EKM online shop.

Domains, SSL & Email

The Guides listed below are what you will need to refer to when it comes to assigning a domain, setting up an email address and an SSL certificate on your EKM online shop.

Domains

Emails

SSL Certificates

Testing, SEO & Integrations

Testing

Testing your EKM online shop is essential to ensure a positive experience for all of your customers. These Guides will take you through the process of testing different aspects of your shop.

Third-Party Integrations

There's lots of platforms online that you can integrate with your EKM online shop so you can truly customise the functionality to suit you, your Products and your Brand. Some of these platforms are free to use, whilst others will come with charges. If the latter is the case, charges specific to the platform in question will be clearly indicated.

Search Engine Optimisation

When you have completed your EKM online shop and filled it with content, Categories and Products, your next step is to optimise it to make it easier for search engines to identify and as a result, where to display within search engine results. These Guides will take you through the various different steps you can take to improve the SEO of your EKM online shop.

Your Account

Aftercare

The Guides listed here you may need to refer to once your EKM online shop has launched.  

Your Account

[contact] If you need our help with your EKM online shop, contact your Account Manager or Customer Support, who will be able to point you in the right direction. We're open from 8am-6pm weekdays and 9am-5.30pm on the weekends. If you'd like to suggest a feature or an upgrade on any of the EKM platforms, please let us know on the EKM Suggestions board. If you have a non-account specific question ask the EKM Team, join us in EKM Community.  [/contact]