[intro]On the EKM online shop platform, Features are apps in a way - specific functionalities which you can add to your account to help you manage and run your shop effectively. Which features you install are entirely up to you and in this Guide, we will be looking at free, third-party and chargeable Features.[/intro]

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On the EKM online shop, Features are like apps on your smartphone and are installed to provide functionality that suits the purpose of your EKM online shop. The vast majority of the Features are free, and those with charges are clearly indicated as being so. Features can also be easily removed if you find they don't suit your purpose. Learn more about Managing your Features here

Locating the Features Page

1. From the Dashboard, click the Features tab:

2. Click to view:

3. If you have not installed any Features yet, you’ll see this page. Click View Feature Library:

4. At the top of the page, you’ll see a search bar you can use to locate a specific Feature by name. There’s also a list of Staff Picks - a selection of really useful Features that the Team here at EKM recommend:

5. Scroll down further, and you’ll see all of our Features have been divided into different groups. You can click the View More buttons to see all of the Features within that specific category:

Third-Party 

Some Features are third-party. This means that the feature is part of an integration with a third-party platform. Using third-party integrations means that you can manage different aspects of your EKM online shop on different platforms, although some of these services may incur a fee. You can easily recognise the third-party Features by their yellow label:

Premium Features

Some features are labelled as Premium Features. Premium Features incur costs and but they all help towards the success of your EKM online shop. These Features are identified with a blue label:

Installing Features

To install a Feature, simply click on its icon and follow the steps in the relevant Guide linked below:

Made by EKM

Abandoned Cart Statistics
See details of any carts that have been abandoned and automatically send follow up emails to encourage customers to continue with their purchases.
Advanced Inventory Manager
Take total control of your Products with our Advanced Inventory Manager - the most powerful way of editing your Products.
Age Verification
Our Age Verification tool is a must for any Merchant that sells age-restricted items.
Android App

API
This advanced feature allows you to integrate your systems and applications with EKM using an API key that is unique to your shop. 
Back In Stock Statistics
This feature allows you to keep track of requests for out-of-stock products.
Block Visitors
Use this feature to block IPs and countries from accessing your shop.
Bulk Discounts
Bulk Discounts allow you to offer a discounted unit price should your customers order your products in bulk quantities.
Card Logos
Build trust with your customers by displaying which payment methods you accept.
Classifications
Ensure you meet Google's listing requirements by adding Classifications to your products, categories or entire shop.
Custom Meta Data
Add your metadata to your products, categories and entire shop with our customisation tool. 
Customer Login
Allow your customers to create an account & login into your shop, this is a great way to encourage brand loyalty. 
Customer Reviews
This feature allows your customers to add reviews to products they've purchased through your store. 
Discount Management
Set up various offers such as coupon codes, minimum order value, specific product counts and more. 
eBay Import/Export
An essential feature for any eBay sellers - quickly import and export your products to and from your eBay store. 
Email Marketing
Create engaging campaigns, e-shots and offers to encourage your customers to shop with you again. 
EU Cookie Bar
The EU Cookie Bar informs visitors about the cookies your shop uses with a link to your privacy policy. 

Gift Cards

The Gift Cards feature allows you to sell digital gift cards that can be used as payment toward future orders from your online shop.

Holiday Mode
Going to be away from your shop for a while? Install the Holiday Mode feature to still take orders but inform your customer there will be a delay in processing. 
Import/Export System
Update your products in bulk using our powerful Import/Export feature. 
Loyalty Points
This feature enables you to reward your customers with loyalty points. 
Password Protect
A helpful tool should you wish to password protect your shop, choose a password and apply this to the front end of your shop. 
Product Attributes
This feature allows you to add attributes to individual products, this is especially useful should you wish to use Google Shopping. 
Product Bundles
The Product Bundles feature allows you to easily group products that customers frequently buy together. 
Product Image Zoom
The Product Image Zoom feature automatically magnifies your product images allowing customers to take a closer look at your products. 
Product Summary
Use the Product Summary to briefly describe the main benefits of the product and entice customers into learning more about it. 
Product Tabs
The Product Tabs feature enables you to add extra information to your products. 
Product Urgency
Using Product Urgency can help you to increase your sales by encouraging customers to go through with their desired purchase. 
Promo Stickers
Promo Stickers let you easily apply a prominent label to grab your customers' attention. 
Quick Announcement
The Quick Announcement bar is a great way to let customers know about things like free delivery or a promotion you're running. 
Quick View
The Quick View feature speeds up the buying process for customers by letting them view full product details and adding them to the cart. 
Recently Viewed Products
Recently Viewed Products displays links to any products the customer has previously viewed and shows the item to them again on other product pages. 
Related Products
The Related Products feature is an excellent way of encouraging additional sales. 

Search Statistics

This feature allows you to see what visitors have been searching for on your EKM online shop.


Social Plugins
Link to all of your social media accounts by installing our Social Plugins feature. 
Trade Discounts
This feature is especially useful should you sell to other trade customers, this allows you to set up different tiers of discounts for different sets of customers. 
URL Redirects
This feature allows you to set up URL redirects for your categories, products and webpages. 
Web Statistics
Find out how your customers interact with your shop, where your traffic is coming from and how you perform on search results pages. 
Wish List
Allow your customers to build a list of their dream products from your store, saving them time and retaining your essential sales leads. 

[remember]When you have installed a feature, it will be visible on the Features page on the Installed Features tab. Some features will have a Launch button on the right-hand side. You will need to click this to open and use the feature. However, some features will not have a Launch button - this is because to use the feature, you will access it within a different part of the platform. Please see the individual Guide for each feature for more information. [/remember]

Marketing Features

Most of these Features need to be used on every EKM online shop, as they help both you as the owner and search engines discover your EKM online shop.

3Sixty

Ensure your customer service teams have all the tools they need to deliver support that reflects your brand with our customer experience platform.

Custom Meta Data

Add your metadata to your products, categories and entire shop with our customisation tool.

Email Marketing

Create engaging campaigns, e-shots and offers to encourage your customers to shop with you again. 

Facebook Pixel
The Facebook Pixel is a powerful analytics tool that triggers when someone takes actions on your EKM shop, such as adding items to the cart or making purchases.  
Inner Circle
Inner Circle is here to help you mobilise your customers to boost your growth by generating authentic user content, reviews and engagement. 
Poptin
Poptin is a user-friendly popup builder that lets you create high-converting pop-ups and embedded forms in minutes.
Promo
Create engaging video ads in minutes with our award-winning software. 
Reviews.io
Reviews.io is the world's most advanced review collection platform. 

Salesfire

Create an unparalleled online shopping experience with Salesfire's suite of growth tools.


Social Plugins

Link to all of your social media accounts by installing our Social Plugins feature. 

Tapfiliate
Create, track and grow your affiliate program. Tapfiliate helps businesses and influencers grow together through affiliate marketing. 
TrustPilot
TrustPilot is the leading global review platform helping businesses collect customer reviews and leverage them to boost their traffic, sales and revenue. 

Shop Management features

Many of these Features are account specific. You may not need to install any of them, but it depends on what it is that you're selling, and what platforms you use to market your product lines to potential customers.

Address Lookup & Auto-Complete
With Fetchify's address auto-complete, real-time address results will be displayed as your customers type out their addresses in your checkout. 

Age Verification

Our Age Verification tool is a must for any Merchant that sells age-restricted items. 

Android App
Install our Android App directly from the Google Play store to keep track of your shop on the go! 

API

This advanced feature allows you to integrate your systems and applications with EKM using an API key that is unique to your shop. 

Accessibility Enabler 

Accessibility Enabler is software that helps your visitors to personalise the site based on their needs.

Customer Login

Allow your customers to create an account & login into your shop, this is a great way to encourage brand loyalty. 

Doofinder
The Doofinder algorithm uses artificial intelligence to learn about user behaviour and improve the shopping experience and sales. 

EU Cookie Bar

The EU Cookie Bar informs visitors about the cookies your shop uses with a link to your privacy policy.

Fulfilmentcrowd
Fulfilmentcrowd can seamlessly pull your orders from EKM into the Fulfilmentcrowd platform to then pick, pack and dispatch them within minutes. 

Gift Cards

The Gift Cards feature allows you to sell digital gift cards that can be used as payment toward future orders from your online shop.

Holiday Mode

Going to be away from your shop for a while? Install the Holiday Mode feature to still take orders but inform your customer there will be a delay in processing. 

Password Protect

A helpful tool should you wish to password protect your shop, choose a password and apply this to the front end of your shop. 

Printify
With over 500 thousand merchants, Printify is your all-in-one print-on-demand service. Create and sell your designs.
QuickBooks
With this integration, you can sync data between your EKM online shop and your existing QuickBooks account. 

URL Redirects

This feature allows you to set up URL redirects for your categories, products and webpages.

Xero by EKM Apps
Automatically synchronise orders from your EKM Shop into Xero's accounting software. 

Sales Channels

Ad-Lister
Ad-Lister is a multi-channel listing software to enable professional eBay sellers to optimise their workflow. 
ChannelGrabber
ChannelGrabber's multi-channel solution comes with everything you need to run a multi-channel retail business included and no hidden extras. 
Cloud Commerce Pro
Cloud Commerce Pro provides end-to-end order management and stock management services for multichannel retailers. 

eBay Import/Export

An essential feature for any eBay sellers - quickly import and export your products to and from your eBay store.

EPOS Now
Our EPOS Now integration enables you to manage your EKM online shop data with your EPOS till system.
e-trackit (EPOS)
e-trackit provides a complete stock management solution, allowing you to manage stock and sales both offline and online. 
Khaos Control
Khaos Control Cloud's functionality includes order processing, multichannel integration with Amazon, eBay, WooCommerce & many more. 
Linnworks
Linnworks' Order and Inventory Management System helps retailers automate their entire online selling process. 
OnePatch
OnePatch allows you to manage your orders, products, stock levels and view the performance of your store using our dashboard. 

StoreFeeder

StoreFeeder is one of the most powerful and popular multi-channel solutions available, combining all the elements needed to run your ecommerce business effectively.


Customer Service

03 Phone Number
Get a professional, national phone number completely free and without signing any contract. 

Block Visitors

Use this feature to block IPs and countries from accessing your shop. 

Facebook Messenger

Connect your EKM shop to your Facebook profile and communicate with your customers in real-time. 

Loyalty Points

This feature enables you to reward your customers with loyalty points.

Tawk.to
Tawk.to is a free live chat service focused on making it easy to communicate with your customers. 
Wish List
Allow your customers to build a list of their dream products from your store, saving them time and retaining your important sales leads. 

Couriers

Click & Drop
Buy and print UK and international postage in no time with our Royal Mail Click & Drop integration. 
Despatch Cloud
Despatch Cloud offers access to over 20 of the most popular domestic and international couriers with all of your favourites covered under one roof. 
JustShipIT
JustShipIt is an order management solution that integrates with multiple couriers, both Domestic and International. 
LateShipment
LateShipment is a completely automated shipping invoice audit service that helps businesses craft a better last-mile experience for their customers. 
Nventree
Nventree is an order management and stock control solution that integrates with multiple Couriers, both domestic and international. 
Parcel2Go
The new shipping solution to manage your EKM deliveries; saves time by importing your item details and delivery addresses. 
ShipStation
ShipStation helps ecommerce retailers import, organise, process and ship orders efficiently no matter where they sell and no matter their size. 

Product Management

Accounts Integration by Tradebox
Remove the fear of manual data entry errors with this accounting integration from Tradebox. 

Advanced Inventory Manager

Take total control of your Products with our Advanced Inventory Manager - the most powerful way of editing your Products.

Bulk Discounts

Bulk Discounts allows you to offer a discounted unit price should your customers order your products in bulk quantities. 

Classifications

Ensure you meet Google's listing requirements by adding Classifications to your products, categories or entire shop. 

Import/Export System

Update your products in bulk using our powerful Import/Export feature.

Inventory Source
Inventory Source automatically uploads products directly to your EKM shop allowing you to sync, update inventory stock levels, prices and add newly available products. 

Product Attributes

This feature allows you to add attributes to individual products, this is especially useful should you wish to use Google Shopping. 

Product Bundles

The Product Bundles feature allows you to easily group products that customers frequently buy together. 

Product Summary

Use the Product Summary to briefly describe the main benefits of the product and entice customers into learning more about it. 

Product Tabs

The Product Tabs feature enables you to add extra information to your products. 

Related Products

The Related Products feature is an excellent way of encouraging additional sales. 

Selro
Selro’s order and inventory management system helps retailers automate their entire online selling process.
Snuggle
Snuggle’s print on demand fulfilment platform enables anyone to create a dropshipping business.
Syncee
This is a dropshipping platform you can use to populate your EKM online shop with 

Trade Discounts

This feature is especially useful should you sell to other trade customers, this allows you to set up different tiers of discounts for different sets of customers. 

TwoFifteen
TwoFifteen is a fully integrated print-on-demand service for EKM merchants.

Conversions

Abandoned Cart Statistics

See details of any carts that have been abandoned and automatically send follow-up emails to encourage customers to continue with their purchases.

Back In Stock Statistics

This feature allows you to keep track of requests for out-of-stock products. 

Customer Reviews

This feature allows your customers to add reviews to products they've purchased through your store. 

Discount Management

Set up various offers such as coupon codes, minimum order value, specific product counts and more. 

Google Tools
This feature is essential if you are using any Google services or use code snippets that Google provides for essential services.

Product Urgency

Using Product Urgency can help you to increase your sales by encouraging customers to go through with their desired purchase. 

Search Statistics

This feature allows you to see what visitors have been searching for on your shop.


Web Statistics

Find out how your customers are interacting with your shop, where your traffic is coming from and how you're performing on search results pages. 

Design

Card Logos

Build trust with your customers by displaying which payment methods you accept. 

Product Image Zoom

The Product Image Zoom feature automatically magnifies your product images allowing customers to take a closer look at your products. 

Promo Stickers

Promo Stickers let you easily apply a prominent label to grab your customers' attention. 

Quick Announcement

The Quick Announcement bar is a great way to let customers know about things like free delivery or a promotion you're running. 

Quick View

The Quick View feature speeds up the buying process for customers by letting them view full product details and adding them to the cart.

Recently Viewed Products

Recently Viewed Products displays links to any products the customer has previously viewed and shows the item to them again on other product pages. 

[contact] If you need our help with your EKM online shop, contact your Account Manager or Customer Support, who will be able to point you in the right direction. We're open from 8am-6pm weekdays and 9am-5.30pm on the weekends. If you'd like to suggest a feature or an upgrade on any of the EKM platforms, please let us know on the EKM Suggestions board. If you have a non-account specific question ask the EKM Team, join us in EKM Community.  [/contact]