[intro] When you complete this Guide, you will have located the Features page and know how to install and uninstall features.[/intro]
[summary]
- Installing Features
- Pinning Features
- What Features Can Be Pinned?
- Uninstalling Features
- Premium Features
- Third-Party Features
- Made By EKM
- Marketing
- Shop Management
- Sales Channels
- Customer Service
- Couriers
- Product Management
- Conversions
- Design
[/summary]
Locating the Features page
1. From the Dashboard, click the Features tab:
2. This will take you to the Features page, which will look something like this:
Installing Features
1. To install a Feature, you simply need to click the Feature Library tab:
2. You can then look at all the available features and decide what you want to install. All of the features have been arranged into groups, and you can click View More on the far right-hand side to see all of the features within a particular group:
3. When you see a feature you’d like to install, click its icon:
4. You then need to click Install Feature in the bottom right-hand corner:
This will install the feature on your EKM online shop.
[remember]Some features will have settings and configurations that you’ll see when the feature is installed, whilst others represent functionality you’ll find in other parts of the platform, such as within the Add/Edit Product Window. To find out how to configure each feature, follow the relevant support guide listed below.[/remember]
Pinning Features
1. You’ll use some features more than others, such as Inventory Manager and Customer Reviews. With this in mind, you can pin up to five features on your Features page for easy access. To do this, open your favourite feature, and next to the name in the top left-hand corner, click the pin icon:
2. When you return to the Features page, you’ll see your pinned choice on the left-hand side menu:
3. Repeat this process for the rest of your favourite features:
4. To remove a feature from your pinned list, simply go into the feature and then click the pin icon again:
[remember]Your pinned features will display alphabetically from top to bottom. It’s a good idea to pin features that typically display toward the bottom of the page, saving you from having to scroll down. [/remember]
Which Features Can Be Pinned?
03 Phone Number Abandoned Cart Statistics Address Lookup & Auto-Complete Age Verification Block Visitors Blogs Card Logos Cart Upsell ChannelGrabber | Classifications Customer Login Customer Reviews Discount Management EU Cookie Popup Facebook Pixel Gift Cards Google Tools Holiday Mode | Inventory Manager Password Protect Product Attributes Product Urgency Quick Announcement Search Statistics Subscriptions Trade Discounts URL Redirects |
Uninstalling Features
To uninstall a Feature, you need to be on the Installed Features tab of the Features page before clicking the dustbin symbol next to the Feature you want to uninstall:
Note: Some features, such as Customer Login and Wish Lists, are linked to others. To remove Wish Lists, you will need to remove Customer Login first. If you try to uninstall a feature requiring another feature, you’ll see a notification reminding you to uninstall the primary feature first.
Premium Features
Premium Features are features that are part of the EKM online shop platform but require an additional fee. You will see these clearly highlighted:
EKM’s Customer Support Team can provide support and guidance using Premium Features.
[warning] The Premium Features, such as Email Marketing or Web Statistics - where you pay a regular fee to use them - will require contacting our Customer Support Team to cancel the account. Simply uninstalling the Feature will not cancel the account. [/warning]
Third-Party Features
Third-party features are chargeable features provided by other platforms that have created integrations with the EKM online shop platform. These features are also clearly highlighted:
EKM’s Customer Support Team can only provide limited support for these features; most queries must be directed to the relevant third-party platform.
[warning]You must contact the third-party platform directly before uninstalling the feature from your EKM online shop to cancel these. [/warning]
Made By EKM
Made by our Development Team at EKM.
 | See details of any carts that have been abandoned & automatically send follow up emails. |
 | Our Age Verification tool is a must for any Merchant that sells age-restricted items. |
 | Android App Install our Android App directly from the Google Play store to keep track of your shop on the go! |
 | This advanced feature allows you to integrate your systems & applications with EKM using an API key that is unique to your shop. |
 | This feature allows you to keep track of requests for out of stock products. |
 | Use this feature to block IPs & countries from accessing your shop. |
 | Let your customers get to know the people behind your brand by sharing your latest news, product promotions, sales & more with our EKM Blogs feature. |
 | Bulk Discount allows you to offer a discounted unit price should your customers order your products in bulk quantities. |
 | Calculators allow your customers to work out exactly how much of your product they need & add this to their cart for immediate purchase. |
 | Build trust with your customers by displaying which payment methods you accept. |
 | Set up your shop to associate products with others in the cart/basket areas. This will help upsell selected products encouraging customers to purchase extra. |
 | Ensure you meet Google's listing requirements by adding Classifications to your products, categories or entire shop. |
 | Add your metadata to your products, categories & entire shop with our customisation tool. |
 | Allow your customers to create an account & login into your shop, this is a great way to encourage brand loyalty. |
 | This feature allows your customers to add reviews to products they’ve purchased through your store. |
 | Set up a variety of different offers such as coupon codes, minimum order value, specific product counts & more. |
 | An essential feature for any eBay sellers - quickly import & export your products to & from your eBay store. |
 | Create engaging campaigns, e-shots & offers to encourage your customers to shop with you again. |
 | The EU Cookie Popup informs visitors about the cookies your shop uses with a link to your privacy policy. |
 | The gift cards feature allows you to sell digital gift cards that can be used as payment toward future orders from your online shop. |
 | This feature is essential if you are using any Google services, use code snippets that Google provide for essential services. |
 | Going to be away from your shop for a while? Install the Holiday Mode feature to still take orders but inform your customers there will be a delay to processing. |
 | Update your products in bulk using our powerful Import / Export feature. |
 | Take total control of your products with our Inventory Manager - the most powerful way to edit and organise your products. |
 | This feature enables you to reward your customers with loyalty points. |
 | This feature allows you to add attributes to individual products, this is especially useful should you wish to use Google Shopping. |
 | The product bundles feature allows you to easily group products that customers frequently buy together. |
 | The Product Image Zoom feature automatically magnifies your product images allowing customers to take a closer look at your products. |
 | Use the product summary to briefly describe the main benefits of the product and entice customers into learning more about it. |
 | The Product Tabs feature enables you to add extra information to your products. |
 | Using Product Urgency can help you to increase your sales by encouraging customers to go through with their desired purchase. |
 | Promo stickers let you easily apply a prominent label to grab your customers' attention. |
 | The quick announcement bar is a great way to let customers know about things like free delivery or a promotion you're running. |
 | The quick view feature speeds up the buying process for customers by letting them view full product details and add them to the cart. |
 | Recently Viewed Products displays links to any products the customer has previously viewed & shows the item to them again on other product pages. |
 | The related products feature is an excellent way of encouraging additional sales. |
 | This feature allows you to see what visitors have been searching for on your shop. |
 | Link to all of your social media accounts by installing our Social Plugins feature. |
 | Turn one-off buyers into repeat customers by installing our Subscriptions feature. |
 | This feature is especially useful should you sell to other trade customers, this allows you to set up different tiers of discounts for different sets of customers. |
 | This feature allows you to set up URL redirects for your categories, products and web pages. |
 | Find out how your customers are interacting with your shop, where your traffic is coming from & how you're performing in search results pages. |
 | This feature allows you to set up URL redirects for your categories, products and web pages. |
[remember]When you have installed a feature, it will be visible on the Features page on the Installed Features tab. Some features will have a Launch button on the right-hand side. You will need to click this to open and use the feature. However, some features will not have a Launch button because you will access it within a different part of the platform to use the feature. Please see the individual Guide for each feature for more information.[/remember]
Marketing
Find new ways to attract new and existing customers to your website.
 | ChaChing ChaChing is an eCommerce advertising channel that lets you decide what you pay per sale using CPO bidding. We reward shoppers who buy from you by giving them money back each time they do. |
 | Poptin is a user-friendly popup builder that lets you create high-converting pop-ups and embedded forms in minutes. |
 | Create engaging video ads in minutes with our award-winning software. |
 | Reviews.io is the world’s most advanced review collection platform. |
 | Salesfire An intelligent conversion rate optimisation solution to influence the on-site customer journey and convert visitors into customers. |
 | Create, track and grow your affiliate program. Tapfiliate helps businesses and influencers grow together, through affiliate marketing. |
 | Trustpilot is the leading global review platform helping businesses collect customer reviews and leverage them to boost their traffic, sales, and revenue. |
Shop Management
Keep evolving your shop and make it grow.
 | Accessibility Enabler Accessibility Enabler is software that helps your visitors to personalise the site based on their needs. |
 | Address Lookup & Auto Complete With Fetchify's address auto-complete, real-time address results will be displayed as your customers type out their addresses in your checkout. |
 | Compound offers EKM integration and automation to simplify manual tasks and outdated software systems. Partner with us for a reliable and straightforward technology solution. |
 | Reconcile your EKM sales transactions with advanced accounting automation tools for Xero and QuickBooks Online. |
 | The Doofinder algorithm uses Artificial Intelligence to learn about user behaviour and improve the shopping experience and sales. |
 | Fulfilmentcrowd can seamlessly pull your orders from EKM into the Fulfilmentcrowd platform to then pick, pack and dispatch them within minutes. |
 | With over 500 thousand merchants, Printify is your All-In-One Print-On-Demand service. Create and sell your designs. |
 | Allows you to automatically synchronize orders from your EKM Shop into QuickBooks's accounting software. |
 | Enhance shopping experience with AI. Shopbox turns EKM website into adaptive journey. Customers show interest, Shopbox displays relevant products, deepens catalog, increases basket size, boosts conversions. Higher revenue for retailers. |
 | Automatically synchronise orders from your EKM Shop into Xero's accounting software. |
 | Zapier EKM merchants can use Zapier to automate tasks and save time. Connect your favorite apps and services to streamline your workflows. Over 1,500 integrations available. Try it out today. |
 | Zynk Zynk is a solution that connects EKM stores to other systems for streamlined business processes, with an easy-to-use interface and features such as automatic order and invoice creation, real-time stock updates, pre-built integration tasks, and multiple system integration. |
Sales Channels
Branch out and sell your products on other channels.
 | Ad-Lister Ad-Lister is a multi-channel listing software to enable professional eBay sellers to optimise their workflow. |
 | ChannelGrabber’s multi-channel solution comes with everything you need to run a multi-channel retail business included and no hidden extras. |
 | Cloud Commerce Pro provides end-to-end order management and stock management services for multichannel retailers. |
 | Our EPOS Now integration enables you to manage your EKM shops data with your EPOS till system. |
 | e-trackit (EPOS) e-trackit provides a complete stock management solution, allowing you to manage stock and sales both offline and online. |
 | Khaos Control Cloud’s functionality includes order processing, multichannel integration with Amazon, eBay, WooCommerce & many more. |
 | Linnworks’ Order and Inventory Management System helps retailers automate their entire online selling process. |
 | OnePatch allows you to manage your orders, products, stock levels and view the performance of your store using our dashboard. |
 | StoreFeeder is one of the most powerful and popular multi-channel solutions available, combining all the elements needed to run your eCommerce business effectively. |
 | Top To Toe Top to Toe specialises in EPOS systems for clothing and footwear retailers. They offer an intuitive system with high ratings, personal service, and multi-channel links to showcase products. |
Customer Service
Look after your customers and reward them.
 | Get a professional, national phone number completely free & without signing any contract. |
 | Use this feature to block IPs & countries from accessing your shop. |
 | This feature enables you to reward your customers with loyalty points. |
 | QContact QContact: Revolutionizing e-commerce customer management. Expand channels, streamline processes, boost efficiency, personalize service, enhance satisfaction. Your ticket to superior customer service. |
 | Tawk.to is a free live chat service focused on making it easy to communicate with your customers. |
 | This feature allows you to set up URL redirects for your categories, products and web pages. |
Couriers
Create the best delivery experience for your customers.
 | Anansi Anansi is an automated shipping insurance service designed to protect shipments that get lost, damaged or delayed in transit. Claims are automated, agreed within 72 hours, and reimbursed up to the full retail value. |
 | APC123 Shipping with APC is as easy as 1, 2, 3. Optimise your shipping process with our APC Overnight EKM integration. |
 | Click & Drop Buy and print UK and international postage in no time with our Royal Mail Click & Drop integration. |
 | Despatch Cloud offers access to over 20 of the most popular Domestic and International couriers with all of your favourites covered under one roof. |
 | JustShipIT is an order management solution that integrates with multiple Couriers, both Domestic and International. |
 | LateShipment LateShipment is a completely automated shipping invoice audit service that helps businesses craft a better last-mile experience for their customers. |
 | Nventree Nventree is an order management and stock control solution that integrates with multiple Couriers, both Domestic and International. |
 | Parcel2Go The new shipping solution to manage your EKM deliveries saves time by importing your item details and delivery addresses. |
 | ShipStation helps ecommerce retailers import, organise, process, and ship orders efficiently no matter where they sell and no matter their size. |
Product Management
Show off the amazing products you sell.
 | Accounts Integration by Tradebox Remove the fear of manual data entry errors with this accounting integration from Tradebox. |
 | Avasam The UK’s only multi-channel DropShipping marketplace connecting online sellers to UK suppliers. |
 | BDroppy BDroppy is the world's No.1 online supplier specialising in designer fashion dropshipping. |
 | This will enable you to update stock levels of products on your EKM online shop using an XML feed or a CSV file. |
 | PitchPrint Web-to-Print platform you connect to your webstore that enables your customers to personalise any of your products and preview them in 3D before placing orders. |
 | SaleYee Begin dropshipping with the industry-leading platform to start and grow your online business easily. |
 | Selro’s Order and Inventory Management System helps retailers automate their entire online selling process. |
 | Snuggle’s Print On Demand fulfilment platform enables anyone to create a dropshipping business. |
 | Automate your inventory by updating existing products from any spreadsheet type or product source. |
 | Syncee Global B2B dropshipping and wholesale platform designed to help retailers find products to sell in their online store from reliable suppliers. |
 | Teemill Integrate Teemill with your EKM store to start selling sustainable products, printed on demand and shipped to your customers. |
 | Twofifteen is a fully integrated printed-on-demand service for EKM Merchants. |
Conversions
Find out how analytics help you make more sales.
 | See details of any carts that have been abandoned & automatically send follow up emails. |
 | This feature allows you to keep track of requests for out of stock products. |
 | Using Product Urgency can help you to increase your sales by encouraging customers to go through with their desired purchase. |
 | This feature allows you to see what visitors have been searching for on your shop. |
 | Find out how your customers are interacting with your shop, where your traffic is coming from & how you're performing in search results pages. |
Design
Build the best look and feel for your shop.
 | Build trust with your customers by displaying which payment methods you accept. |
 | The Product Image Zoom feature automatically magnifies your product images allowing customers to take a closer look at your products. |
 | Promo stickers let you easily apply a prominent label to grab your customers' attention. |
 | Recently Viewed Products displays links to any products the customer has previously viewed & shows the item to them again on other product pages. |
[contact]If you need our help with your EKM online shop, contact your Ecommerce Expert, Account Manager, or the Customer Support Team, who can point you in the right direction. Our opening hours are 9 am - 5.30pm Monday to Friday, for telephone calls, live chats, and emails. Over the weekends, we're open from 9 am - 5.30 pm, both Saturday and Sunday, to answer emails and live chat, which you can access from the Dashboard of your EKM online shop. Outside these hours, you can leave a message for us in the live chat window or email [email protected], and we will answer as soon as possible.
If you'd like to suggest a feature or an upgrade on any of the EKM platforms, please let us know on the EKM Suggestions Board. If you have a non-account-specific question to ask the EKM Team, join us in the EKM Community. [/contact]