[intro] On the EKM online shop platform, Features are apps in a way - specific functionalities which you can add to your account to help you manage and run your shop effectively. Which features you install are entirely up to you and in this Guide, we will be looking at both free and chargeable Features. [/intro]
On the EKM online shop, Features are like apps on your smartphone and are installed to provide functionality that suits the purpose of your EKM online shop. The vast majority of the Features are free, and those with charges are clearly indicated as being so. Features can also be easily removed if you find they don't suit your purpose. Learn more about Managing your Features here.
These Features need to be used on every EKM online shop, as they help both you as the owner and search engines discover your EKM online shop.
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Customer Service Features
All of the Features here are specifically designed to provide a good experience for your customers. You may not need to install all of these, but it does depend on the kind of Products that you are selling on your EKM online shop.
Many of these Features are account specific. You may not need to install any of them, but it depends on what it is that you're selling. For example, if you have moved your shop content from another e-commerce platform, you will probably need to install 301 Redirects.
The Features listed here all incur costs and but they all help towards the success of your EKM online shop.
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[contact] If you need our help with your EKM online shop, contact your Account Manager or Customer Support, who will be able to point you in the right direction. We're open from 8am-6pm weekdays and 9am-5.30pm on the weekends. If you'd like to suggest a feature or an upgrade on any of the EKM platforms, please let us know on the EKM Suggestions board. If you have a non-account specific question ask the EKM Team, join us in EKM Community. [/contact]