[intro]All of the Guides listed here are related to your accounts with EKM.[/intro]
| Cancelling your Account | If you need to cancel your EKM online shop, your EKM Domains account, your EKM Email Marketing account or any chargeable Features, this is the Guide you need. |
| Contact Us | This guide explains how to get in contact with the Customer Support Team here at EKM and the different levels of support available. |
| How to reset your EKM online shop Password | Essential - because no matter how well you've prepared, forgetting your password happens to the best of us! |
| How to upgrade your EKM online shop Account | If you require more dedicated support, you'll need this guide to upgrade your account from a legacy tier. |
| Support Guides Index | Here you'll find a comprehensive list of all of the guides list on EKM's Support Centre. |
| The Advancer Tier | In this guide, you can learn about all of the features available on the Advanced tier of the EKM online shop platform. |
| The Basic Tier | In this guide, you can learn about all the features available on the Basic tier of the EKM online shop platform. |
| The Evolve Tier | In this guide, you can learn about all of the features available on the Evolve tier of the EKM online shop platform. |
| The Lite Tier | In this guide, you can learn about all of the features available on the Lite tier of the EKM online shop platform. |
| The Pro Tier | In this guide, you can learn about all of the features available on the Pro tier of the EKM online shop platform. |
| The Standard Tier | In this guide, you can learn about all the features available on the Standard tier of the EKM online shop platform. |
| Why has my EKM online shop been upgraded? | If your shop has been upgraded, it is because you have passed the upper limits for that tier - this guide explains the FAQs. |
[contact]If you need our help with your EKM online shop, contact the Customer Support Team, who can point you in the right direction. Our opening hours are 9 am - 5.30 pm Monday to Friday, for telephone calls, live chats, and emails. Outside of these hours, you can leave a message for us in the live chat window or email [email protected], and we will answer as soon as possible. If you'd like to suggest a feature or an upgrade on any of the EKM platforms, please let us know on the EKM Suggestions Board. [/contact]