[intro]All of the Guides listed here are related to your accounts with EKM.[/intro]


How to reset your EKM online shop Password

Essential - because no matter how well you've prepared, forgetting your password happens to the best of us!

What's a bug, and how are they resolved?

Here you can learn what a bug is, how to report one and how we resolve them at EKM. 

What is UX/UI?

Find out how you can join a Feedback Group and assist our UX/UI Team.

Contact Us

How to get in contact with the Custom Support Team here at EKM.

Contact Numbers

Use numbers for different numbers with EKM, and contact details for third-party platforms and integrations. 

EKM Suggestions

If there's an integration or functionality you'd love to see one on of the EKM platforms, the Suggestions board is the place to shout about it.

EKM Community

Our Facebook Group is the place where you can find out about updates to the platforms and speak to other shop owners and members of the EKM Team all together. 

How to add a Custom Message on the Cart page

This can be used for reminders, holiday messages or even to give your customers a cheeky nudge toward a current discount that they may have missed. 

EKM Themes and Custom Mode

Here you can learn about what Custom Mode is, and how it can affect your EKM online shop. 

How to add third-party code to your EKM online shop

In this Guide, you can learn where to add code to the <head> area of your EKM online shop. 

Holiday Settings on the Order Summary page

This further supports the functionality of the Holiday Mode feature. 


Knowing how GDPR applies to your is essential for the success for your EKM online shop - and no, you don't need a cookie pop-up window!

Payment Services Directive (PSD2)

What it is, how it works and how it may affect you. Bookmark this Guide for future updates!

Requesting consent on the Checkout Flow

Dependent on the purpose of your EKM online shop, it may be necessary for you to request consent on Checkout Flow - this Guide explains the steps that you need to take. 

How to upgrade your Account

If you require more dedicated support, you'll need this Guide to upgrade your account. 

How to request an Image Download

If you need to back up all of your Product, Category and Design Images at once, you'll need to request an Image Download.

Why have my sales dropped off my EKM online shop?

If you've built your shop up but your sales are dwindling, work through this Guide to determine the cause of your problem and highlight any issues which require your attention. 

How to change the name of your EKM online shop

In this Guide, you’ll learn how to change your name and where to amend the name on your EKM online shop account.

How to reset your EKM online shop password

If you've forgotten your password or think it may have been compromised, then you need to follow these steps.

Putting your EKM online shop in Dormant Mode

If you need some time away from your EKM online shop, you can pause it all. More info in this Guide. 

Why has my EKM online shop been upgraded?

If your shop has been upgraded, it is because you have passed the upper limits for that tier - this Guide explains the FAQs.

Cancelling your EKM online shop Free Trial

If you need to cancel your EKM online shop within the free trial period, follow the steps in this Guide. 

Cancelling your EKM account

If you need to cancel your EKM online shop, your EKM Domains account, your EKM Email Marketing account or any chargeable Features, this is the Guide you need. 

EKM Packaging Slips

Where and how to purchase packaging slips directly from your EKM online shop.


[contact] If you need our help with your EKM online shop, contact your Account Manager or Customer Support, who will be able to point you in the right direction. We're open from 8am-6pm weekdays and 9am-5.30pm on the weekends. If you'd like to suggest a feature or an upgrade on any of the EKM platforms, please let us know on the EKM Suggestions board. If you have a non-account specific question ask the EKM Team, join us in EKM Community.  [/contact]