[intro]All of the Guides listed here are related to your accounts with EKM.[/intro]


How to reset your EKM online shop Password

Essential - because no matter how well you're prepared, forgetting your password happens to the best of us!

What's a bug, and how are they resolved?

Here you can learn what a bug is, how to report one and how we resolve them at EKM. 

Contact Us

How to get in contact with the Custom Support Team here at EKM.

EKM Suggestions

If there's an integration or functionality you'd love to see one on of the EKM platforms, the Suggestions board is the place to shout about it.


Our Facebook Group is the place where you can find out about updates to the platforms and speak to other shop owners and members of the EKM Team all together. 

How to add a Custom Message on the Cart page

This can be used for reminders, holiday messages or even to give your customers a cheeky nudge toward a current discount that they may have missed. 

Holiday Settings on the Order Summary page

This further supports the functionality of the Holiday Mode feature. 


Knowing how GDPR applies to your is essential for the success for your EKM online shop - and no, you don't need a cookie pop-up window!

Payment Services Directive (PSD2)

What it is, how it works and how it may affect you. Bookmark this Guide for future updates!

Requesting consent on the Checkout Flow

Dependent on the purpose of your EKM online shop, it may be necessary for you to request consent on Checkout Flow - this Guide explains the steps that you need to take. 

Brexit & the EU

Are we in or are we out? Either way, this legislation can affect lots of different aspects of online trading. 

How to upgrade your Account

If you require more dedicated support, you'll need this Guide to upgrade your account. 

Why have my sales dropped off my EKM online shop?

If you've built your shop up but your sales are dwindling, work through this Guide to determine the cause of your problem and highlight any issues which require your attention. 

How to change the name of your EKM online shop

In this Guide, you’ll learn how to change your name and where to amend the name on your EKM online shop account.

EKM Packaging Slips

Where and how to purchase packaging slips directly from your EKM online shop.


[contact] If you need our help with your EKM online shop, contact your Account Manager or Customer Support, who will be able to point you in the right direction. We're open from 8am-6pm weekdays and 9am-5.30pm on the weekends. If you'd like to suggest a feature or an upgrade on any of the EKM platforms, please let us know on the EKM Suggestions board. If you have a non-account specific question ask the EKM Team, join us in ekmCommunity.  [/contact]