[intro]All of the Guides listed here are related to your accounts with EKM.[/intro]
Cancelling your EKM online shop Free Trial
If you need to cancel your EKM online shop within the free trial period, follow the steps in this Guide.
Cancelling your EKM account
If you need to cancel your EKM online shop, your EKM Domains account, your EKM Email Marketing account or any chargeable Features, this is the Guide you need.
Contact Us
How to get in contact with the Custom Support Team here at EKM.
Evolution Mode
A free service we offer to ensure that your EKM online shop is providing the best customer journey possible.
How to upgrade your EKM online shop
If you require more dedicated support, you'll need this Guide to upgrade your account.
How to reset your EKM Domains Email Password
If your emails are hosted on EKM Domains, this Guide will take you through the steps required to reset your email password.
How to reset your EKM online shop Password
Essential - because no matter how well you've prepared, forgetting your password happens to the best of us!
Why has my EKM online shop been upgraded?
If your shop has been upgraded, it is because you have passed the upper limits for that tier - this Guide explains the FAQs.
[contact]If you need our help with your EKM online shop, contact your Ecommerce Expert, Account Manager, or the Customer Support Team, who can point you in the right direction. Our opening hours are 9 am - 5.30 pm Monday to Friday, for telephone calls, live chats, and emails. Over the weekends, we're open from 9 am - 5.30 pm, both Saturday and Sunday, to answer emails and live chat, which you can access from the Dashboard of your EKM online shop. Outside these hours, you can leave a message for us in the live chat window or email [email protected], and we will answer as soon as possible.
If you'd like to suggest a feature or an upgrade on any of the EKM platforms, please let us know on the EKM Suggestions Board. If you have a non-account-specific question to ask the EKM Team, join us in the EKM Community. [/contact]