[intro] When you have completed this Guide, you will have installed and know how to configure the Block Visitors feature on your EKM online shop. [/intro]



Sometimes it’s necessary to prevent people from viewing your EKM online shop for a variety of reasons. If you have a customer who has placed several fraudulent orders or a lot of fraudulent orders coming in from a specific country, you can block the individuals and entire countries from viewing your EKM online shop.

Installing the Feature

1. From the Dashboard, click Features on the left-hand menu:

2. Click the Feature Library tab:

3. Scroll down to the Customer Service features and click the View More button on the right-hand side:

4. Click the Block Visitors icon:

5. Click the green Install Feature button:

6. Click the Launch button:

This will open the Block Visitors feature:

Block Visitor

To block an individual, you need to add their IP address into the field provided and it helps to enter a Note for your own records, before clicking the green button on the right-hand side:

Block Country

To block an entire country, click the Block Country tab on the top left-hand side and then select the relevant country from the drop-down menu. Again, complete the Note field for your own records before clicking the green Add Country button on the bottom right-hand side:



[contact] If you need our help with your EKM online shop, contact your Account Manager or Customer Support, who will be able to point you in the right direction. We're open from 8am-6pm weekdays and 9am-5.30pm on the weekends. If you'd like to suggest a feature or an upgrade on any of the EKM platforms, please let us know on the EKM Suggestions board. If you have a non-account specific question ask the EKM Team, join us in EKM Community.  [/contact]