[intro]When you have completed this Guide, you’ll understand all of the different features of the Dashboard of your EKM online shop.[/intro]
When you log into your EKM online shop account, the first page you will see is the Dashboard. From here, you can access the different sections in the back end of your EKM online shop, check up on any updates that have been applied to the platform, contact the Customer Support Team and post in EKM Community.
Across the top of the screen, the tabs will take you to the different sections in the back end of your EKM online shop:
The Products tab includes:
- The ability to add Products;
- A Place for you to easily add Categories and Subcategories.
The Orders tab includes:
- The Orders Page, where you can see all of the orders on your EKM online shop;
- An area where you can view Customer Accounts;
- The ability to create Quotes.
The Analytics tab includes:
- A breakdown of orders placed within a specific time period;
- Your best-selling products;
- The overall health status of your EKM online shop.
The Design tab includes:
- The ability to customise your Theme;
- Access to the File Manager;
- A place where you can add Webpages.
The Features tab includes:
- Access to both the free and paid Features;
- Links to third-party integrations.
The Settings tab includes:
- Links to EKM Domains;
- The ability to configure your Tax, Delivery, Stock Control, Order Restrictions and many more comprehensive settings;
- Access to add additional fields to your Checkout Flow.
To the upper far left-hand side, you’ll see ‘Help’. Clicking ‘Help’ will reveal:
- Visit Support Centre - this will direct you to our Support Centre where you can find a wide range of written Support Guides and videos to help you set up your EKM online shop;
- My Support PIN - when you contact the Customer Support Team on the phone, they will ask you to confirm your Support PIN for security purposes. This PIN is updated on a frequent basis to ensure the security of your account;
- Contact Support - this links you to a page where you can create a ticket for the Customer Support Team to look at, and also lists any previous or open tickets you have with them;
- Community Group - here, you are redirected to EKM Community, our closed Facebook Group where you can speak to various different members of the EKM Team and other EKM online shop owners for inspiration.
Clicking What’s New on the top left-hand side will reveal the What’s New on EKM vertical banner on the right-hand side. This lists any new features and functionality which have been released on the EKM online shop platform by our Development Team. You can click on the emoticons and leave a comment in the Feedback field, or alternatively, click the white cross in the top right-hand corner to remove this banner:
Clicking View Shop in the top left-hand corner will reveal how your EKM online shop looks to visitors at the moment in a separate browser tab:
Looking further down the Dashboard to the rest of the elements, dependent on how far your shop is during the building and completion process, you’ll see:
Your Account Manager
On the left-hand side, you’ll see ‘Pending Account Manager’ until you are assigned an Account Manager, and this will update with their photo and name:
If you’ve literally just opened your EKM online shop account, as well as the ‘Pending Account Manager’ element, you’ll also see elements like this too. This is to give you an idea of how much more you need to do to finish building your EKM online shop and get it ready for accepting sales:
The Customer Support Team
Below the Account Manager element, you’ll see:
In this element, you’ll see the phone number you need to contact our Customer Support Team and your current Support PIN, which they will ask you to confirm at the beginning of your telephone call. You’ll also see the buttons that will redirect you to EKM Community.
[contact] If you need our help with your EKM online shop, contact your Ecommerce Expert or the Customer Support Team, who will be able to point you in the right direction. We're open from 8am-6pm weekdays and 9am-5.30pm weekends. If you'd like to suggest a feature or an upgrade on any of the EKM platforms, please let us know on the EKM Suggestions Board. If you have a non-account specific question to ask the EKM Team, join us in EKM Community. If you need some inspiration for your EKM online shop, listen to our podcast on iTunes and Spotify.[/contact]