[intro]The Guides in this section concentrate on the Theme and design of your EKM online shop and how to amend the various settings and the shop content to make it your own and match your logo and branding. [/intro]
| Aerial Theme Support Guides | All the guides you need are listed here if you're using one of the Aerial Themes. |
| Adding a Favicon | This is so you can display a miniature version of your logo in the browser tab when your shop is viewed via the front end. |
| Adding A Theme to your EKM Online Shop | When you have completed this Guide, you’ll understand how to change the Theme of your EKM online shop and how to view the new design on the front end. |
| Creating Your Product Images | If you want to create your Product Images, this guide will teach you how to set up and take photographs, which can be edited into Product Images. |
| Deleting Product and Category Images from the File Manager | When you have completed this Guide, you will have learned how to delete Product and Category Images from the File Manager of your EKM online shop. |
| EKM Themes Guide | If you’re still unsure what Theme to choose or if you’re looking for specific features, this Guide lists all available Themes on the EKM online shop platform. |
| File Manager | You need to know how to find and use the File Manager so you can upload Design Images, Product Images and other files for use on your EKM online shop. |
| Homepage Text | If your Theme has an element reserved for Homepage text, this Guide explains what content you need to add to that area. |
| Legacy Theme & Custom Mode Support Guides | Here, you'll find a list of guides to help you learn how to customise your Legacy Theme or Custom Mode EKM online shop. |
| How to reset Design Elements on your EKM Online Shop | This guide is helpful if you're trying out different Themes with your existing content. |
| Identifying and Using Colours on your EKM Online Shop | After completing this Guide, you will know how to use colours on your EKM online shop, find hex codes, and use the Colour Picker tool. |
| Optimising Design Images on your EKM Online Shop | Whilst Category and Product Images are automatically optimised, you need to optimise any Design Images by following the steps in this Guide. |
| The Ideal Homepage Guide | In this Guide, you'll learn how to populate the different elements on your homepage to invite visitors to explore your EKM online shop more. |
| The Shop Page | You will need to learn what you can do within the Shop Tab. This method is a quicker option if you’re adding just a handful of Products or Categories. |
| Trust Signals on your EKM Online Shop | Elements and details you need to ensure are displayed to encourage sales. |
| Updating your Theme | If you have an older Theme or have been using the same Theme for two years or more, you need to update your shop - this Guide explains why. |
| Your EKM online Shop Logo | You'll now need to add a logo to your shop. These Guides will explain how to do this. |
What kind of Theme are you using?
You can tell if you're using a Legacy Theme or if your EKM online shop is in Custom Mode by clicking Design from the Dashboard:
[tips]You can find all the Aerial Theme Support Guides by clicking here. [/tips]
If your EKM online shop uses a legacy theme, the name of the theme will not contain the word 'Aerial'. In this case, the name of the Theme is Bonsai/Baker:
If your EKM online shop is in Custom Mode, one or all of the pages will be labelled 'Custom':
[tips]You can find all of the Support Guides for EKM online shops in Custom Mode or using a Legacy Theme by clicking here. [/tips]
[contact]If you need our help with your EKM online shop, contact your Ecommerce Expert, Account Manager, or the Customer Support Team, who can point you in the right direction. Our opening hours are 9 am - 5.30 pm Monday to Friday, for telephone calls, live chats, and emails. Over the weekends, we're open from 9 am - 5.30 pm, both Saturday and Sunday, to answer emails and live chat, which you can access from the Dashboard of your EKM online shop. Outside these hours, you can leave a message for us in the live chat window or email [email protected], and we will answer as soon as possible.
If you'd like to suggest a feature or an upgrade on any of the EKM platforms, please let us know on the EKM Suggestions Board. If you have a non-account-specific question to ask the EKM Team, join us in the EKM Community. [/contact]