[intro] Before you begin this Guide, you should read this one first. When you have completed this Guide, you will have successfully configured the fifth of the Checkout Steps in the Checkout Flow of your EKM online shop. [/intro]

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1. Hover over this step and click Edit Settings:

2. This will reveal the fields you can configure that are visible on the Order Complete page, which is where the customer is redirected to once they have completed their order, regardless of what kind of Payment Gateway (offline or third-party) that they have used to pay for their goods. Click Edit for the Additional Information Fields:

3. You’ll then see a blank space. Click the green Add Field button:

Additional Information Fields

Although it can be very tempting to add one of each kind of Additional Information field to your Order Complete page, you need to carefully consider what it is that you include and what you don’t. Too many enforced fields and boxes can make for a bad customer experience, especially if they’re in a hurry and don’t want to tell you how they found your shop. Keep your Additional Information Fields to a bare minimum, and only enforce them if you absolutely have to, allowing your customers to skip the superfluous ones so that they can complete their order quickly.

1. Click the Edit button to the far right-hand side:

2. This will reveal an empty page. Click the green Add Field button:

3. This will reveal a list of all of the possible fields that you could add to your Order Complete page:

Short Text Box

Long Text Box

Drop Down List

Checkbox List

Date Picker

Obviously, what you choose will depend on what kind of Products that you sell on your EKM online shop and how you intend to sell to your customers:

Setting up the different Additional Information Fields

Short Text Box

1. Click Select Field Type on the right-hand side:

2. You will then see the page where you can configure your Short Text Box:

3. You will need to complete the Field Name, Field Description and choose whether you need to tick the box to enforce this field. Short Text Box Additional Information Fields are perfect for business-to-business shops which require customers to enter a Purchase Order Number upon completion of their order. When you have finished completing the fields, click the green Add Short Text Box button on the right-hand side.

Long Text Box

1. Click Select Field Type on the right-hand side:

2. You will then see the page where you can configure your Long Text Box:

3. You will need to complete the Field Name, Field Description and choose whether you need to tick the box to enforce this field. Long Text Box Additional Information Fields are typically used for customers to enter any Delivery Instructions for their order. When you have finished completing the fields, click the green Add Long Text Box button on the right-hand side.

Drop Down List

1. Click Select Field Type on the right-hand side:

2. This will then reveal the fields that you need to complete. When you have finished, simply click the green Add Drop Down List button in the bottom right-hand corner:

Checkbox List

1. Click Select Field Type on the right-hand side:

2. The Checkbox List is most commonly used for ‘How did you hear about us?’ surveys, where customers can tick the boxes to indicate how they discovered your EKM online shop. If you wanted to set this up, you would need to configure your fields like this, before clicking the green Add Checkbox List button on the bottom right-hand side:

Date Picker

1. Click Select Field Type on the right-hand side:

2. This will reveal the fields you need to complete to configure your Date Picker:

3. You’ll need to complete your fields like this:

4. Select the Theme of the Date Picker by using the drop-down menu:

5. When you have selected the Theme, you then need to click the green Add Date Picker button on the bottom right-hand corner:

Order Complete Messages

1. Click the Edit button to the far right-hand side:

2. This will reveal a list of the Payment Gateways you have installed on your EKM online shop, and at the bottom, Zero Value Order. This is for Products that have a zero value (0.00) price on them.

You’ll know instantly whether you have any zero value Products on your EKM online shop, and for the customer to see this particular kind of Order Complete page, you would need to ensure that there was at least one kind of Delivery Method for the Product that was also free. This kind of functionality isn’t common and is more often used to send free Product Samples to customers to encourage them to return to the shop and make a proper purchase later.

Apart from the Zero Value Order version of the Order Complete page, you’ll see that each Payment Gateway has an ‘Edit Success Message’ and ‘Edit Failed Message’ button. Click Edit Success Message on any one of your Payment Gateways:

3. This will reveal the Successful Order window, where you can see the text and EKM Tags that the customer will see on the Order Complete page should their order be successfully completed. You can amend this text with your own wording, however, DO NOT edit or remove the EKM Tags within this window as this can prevent the Order Complete page from working properly and create a negative customer experience.

You can also place third-party code within this page by clicking the Source button. When you have finished making your changes, click the green Save button:

4. There are lots of third-party websites - most of which are for customer reviews or analytical platforms that will require you to add some code to the Order Complete page. Add this by clicking the Source button in the window to reveal the source code and then by pasting the code beneath the existing code before saving your changes.

You can edit your Failed Success Messages by clicking the button on the relevant Payment Gateway:

5. Which will reveal the Failed Order Message window:

6. Again, you can amend this text with your own wording, however, DO NOT edit or remove the EKM Tag within this window as this can prevent the Order Failed page from working properly and create a negative customer experience. When you have finished making your changes, click the green Save button.

You will then need to check and possibly edit all of the Success and Failed Messages for each of the Payment Gateways you have added to your EKM online shop. When you have done this, you will have successfully configured all of the settings for your Checkout Flow. The next thing you need to do is customise the design of the Checkout Flow by using this Guide.

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[contact] If you need our help with your EKM online shop, contact your Account Manager or Customer Support, who will be able to point you in the right direction. We're open from 8am-6pm weekdays and 9am-5.30pm on the weekends. If you'd like to suggest a feature or an upgrade on any of the EKM platforms, please let us know on the EKM Suggestions board. If you have a non-account specific question ask the EKM Team, join us in ekmCommunity.  [/contact]