[intro]The Guides listed below are what you will need to refer to when it comes to assigning a domain, setting up an email address and an SSL certificate on your EKM online shop. [/intro]
If you've not dealt with domains before, this simple Guide explains what you need to do to begin.
If you see the Domain Parked page, it means there's an issue with your domain. This Guide takes you through the steps to troubleshoot the problem.
If you wish to transfer an existing domain name to EKM Domains, you will need to open an EKM Domains account.
Every EKM online shop gets a free domain name. Click this Guide to find out how to claim yours.
If you've already bought a domain name elsewhere, this Guide explains how to point it at your EKM online shop correctly.
If you would like EKM Domains to host your domain and email addresses, this Guide will explain what you need to do to transfer over.
If you'd like to purchase an additional domain name for your EKM online shop, this Guide explains how.
An email address which matches the domain name of your EKM online shop is essential for contacting customers when they have placed an order.
It's useful to set up aliases to help sort the emails coming in from your EKM online shop - this Guide explains how.
If you're using our older email platform, this Guide explains how to migrate to the newer version.
If you've purchased an email address for your domain, these steps will show you how to reset your password.
An SSL Certificate is essential and this lets your customer's browsers know that your EKM online shop is safe for them to visit.
If you want to upgrade from the standard SSL Certificate that you receive with your EKM online shop, this Guide will explain the various different versions you can upgrade to if you wish.
[contact] If you need our help with your EKM online shop, contact your Account Manager or Customer Support, who will be able to point you in the right direction. We're open from 8am-6pm weekdays and 9am-5.30pm on the weekends. If you'd like to suggest a feature or an upgrade on any of the EKM platforms, please let us know on the EKM Suggestions board. If you have a non-account specific question ask the EKM Team, join us in EKM Community. [/contact]