[intro]If your EKM online shop is still within the Free Trial period, you can cancel your account directly from the shop itself, by following the steps within this Guide.[/intro]

1. On your Dashboard, you’ll see this banner notifying you how long you have left on your Free Trial. Click Learn More:

2. On this next page, you need to click End Trial:

3. In the window that appears, please use the ‘Why are you looking to end your trial?’ drop-down menu and the text field below that to tell us why you wish to close your account, before clicking the Next button:

[tips]If you have a question that you would like to ask, click the Live Chat button in this window. Our Live Chat is available on weekdays from 8am-6pm and weekends from 9am-5.30pm, and our Customer Support Team will be able to help you get set up and resolve any issues you might have.[/tips]

4. In the next window, you will be able to choose if you would still like to keep your shop open or if you definitely want to close it:

5. When you’ve clicked ‘End Trial’, you’ll automatically be signed out of your EKM online shop account and will be unable to access it as it has been cancelled. 

[remember]If you close your EKM online shop account down, you can still ask for it to be reinstated by contacting our Customer Support Team on 0333 004 0333 and letting them know the email address you used to open the account. [/remember]



[contact] If you need our help with your EKM online shop, contact your Account Manager or Customer Support, who will be able to point you in the right direction. We're open from 8am-6pm weekdays and 9am-5.30pm on the weekends. If you'd like to suggest a feature or an upgrade on any of the EKM platforms, please let us know on the EKM Suggestions board. If you have a non-account specific question to ask the EKM Team, join us in EKM Community. [/contact]