[intro]Before you begin this Guide, you must ensure that you have completed this and started the set-up of your Product Urgency Campaign.[/intro]

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Cart Reservation Timer Campaigns are designed to encourage customers to complete their purchases within a given time, or they will lose items from their Cart. This is ideal for EKM online shops which sell many small, affordable products, and customers typically purchase several items in an average order. 

What your customers see

If you set up a Cart Reservation Campaign, your customers will see this notification on the Cart Page:

Setting up the Campaign

1. Click the green Select button to the right of the Cart Reservation Timer:

2. In the window that appears, you need to use the drop-down menu to select how long the Reservation period will be, between 5 and 30 minutes. You then need to select the End Action using the drop-down menu. If you select Hide Timer, the Timer will simply disappear when the time has elapsed. However, if you select Restart Timer, the Timer will remain visible and the time will start to count down again. When you have made your selections, click the green Add To Campaign button on the right-hand side:

[remember] When the Timer reaches zero, it does not actually remove products from the customer’s Cart. This Campaign simply provides a visual reminder to encourage the customer to complete their purchase within a given time. [/remember]

3. You now need to arrange your Targets. Use the first drop-down menu on the far right-hand side to select which products will be involved in this campaign: 

4. You can choose from All Products or Specific Products. If you select Specific Products, a Choose Products button will drop down:

5. Click this button for this window to appear. You need to select the Products you would like to use in this Campaign by ticking the box to the left-hand side of each one. Alternatively, if you want to select All Products, click the tick box right at the top of the first page:

[tips]If you want to select most of your Products, select them first, and then un-tick any you don’t wish to use in your Campaign - it’s often quicker than ticking boxes individually. 

If you want to list more than 10 Products in the window, click the drop-down menu next to Show in the bottom right-hand corner of the window - you can choose between 10 Products or 50 - which is useful if you have a large Product range on your EKM online shop. 

You can also click the drop-down menu to the right-hand side of the search bar at the top of the window and run a search for either a specific Product or a specific Category, allowing you to quickly locate the Products you want to use in your campaign. [/tips] 

6. When you have selected your Products, click the green Add To Campaign button at the bottom right-hand side of the window:

7. Now, you need to choose which locations your Campaign will target. Use the first drop-down menu on the far right-hand side to select All Locations (which is all countries your EKM online shop will trade to, according to your settings on Order Restrictions, the Currency page within the back end of your EKM online shop, and of course, any Delivery Methods you have set up) or Specific Locations:

8. A Choose Locations button will appear on the far right-hand side if you select Specific Locations. Click it:

9. In the window that appears, you can tick a box on the left-hand side of each country you wish to see your Campaign. You can search for specific countries using the search bar at the top of the window or select all of the Countries by ticking the topmost box on the first page of the list. When you have chosen your countries, the next step is to click the green Add To Campaign button on the bottom right-hand side of the window:

10. Now you need to click the green Save button in the bottom right-hand corner of the page to save your Campaign:

11. The page will update, and you will be able to see your Campaign displayed within the feature:

[caution]If you have activated the Product Urgency feature and it is not visible on the front end of your EKM online shop, your account may be in Custom Mode. You can read more about Custom Mode in this Guide, and the Customer Support Team or your Account Manager will be able to advise how to make Product Urgency visible on your EKM online shop. [/caution]

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[contact] If you need our help with your EKM online shop, contact your Ecommerce Expert or the Customer Support Team, who will be able to point you in the right direction. We're open from 8am-6pm weekdays and 9am-5.30pm weekends. If you'd like to suggest a feature or an upgrade on any of the EKM platforms, please let us know on the EKM Suggestions Board. If you have a non-account-specific question to ask the EKM Team, join us in the EKM Community. [/contact]