[intro] Here, you'll find a range of Guides covering the basic practices you need to be aware of while building your EKM online shop. Remember, if you get stuck, you can always contact our Customer Support Team, who will be able to help you. [/intro]
| Caching on your EKM online shop | How caching works and when you can expect to see changes. |
| Copying text from elsewhere | If you are copying text from a supplier or similar, you must read this before you begin. |
| How do I make my shop Live? | How to view your shop whilst it is still being constructed. |
| How to take Screenshots | A helpful skill which helps you both report issues and design your shop content. |
| My Edit Buttons don't work! | This is usually due to needing to clear the cache on your browser - this Guide explains how. |
| Quick Start Guide | Here, you’ll find the steps you need to take to get your EKM online shop up and running. |
| Using Incognito/In-Private Browsing | You need to be aware of this to test various aspects of your shop correctly. |
| What is a VPN? | After completing this Guide, you’ll understand what a VPN is and how it works. |
| Your EKM online shop Dashboard | In this Guide, you can learn about all the resources you can access via your shop's Dashboard. |
[contact]If you need our help with your EKM online shop, contact your Ecommerce Expert, Account Manager, or the Customer Support Team, who can point you in the right direction. Our opening hours are 9 am - 5.30 pm Monday to Friday, for telephone calls, live chats, and emails. Over the weekends, we're open from 9 am - 5.30 pm, both Saturday and Sunday, to answer emails and live chat, which you can access from the Dashboard of your EKM online shop. Outside these hours, you can leave a message for us in the live chat window or email [email protected], and we will answer as soon as possible.
If you'd like to suggest a feature or an upgrade on any of the EKM platforms, please let us know on the EKM Suggestions Board. If you have a non-account-specific question to ask the EKM Team, join us in the EKM Community. [/contact]