[intro]There's lots of platforms online that you can integrate with your EKM online shop so you can truly customise the functionality to suit you, your Products and your Brand. Some of these platforms are free to use, whilst other will come with charges. If the latter is the case, charges are specific to the platform in question and will be clearly indicated. [/intro]
You can configure Alexa to provide updates from your EKM online shop, so you can easily find out how many orders you have had using simple voice commands.
Easier to configure than most blog platforms, Google's Blogger allows you to easily create and customise a blog which you can add to your EKM online shop.
Use ChannelGrabber to keep track of stock between your EKM online shop and other platforms such as eBay, Amazon and via your supplier.
Installing Doofinder on your EKM online shop gives in a powerful search engine that displays Product Images within the search results, which looks fantastic on shops which are particularly image-heavy.
If you have tried to post a link from your EKM online shop to your Facebook Page, but the summary of the link is out of date, the Facebook Debugger will resolve this issue for you.
If you've created a Facebook Page to promote your EKM online shop, this Guide provides ideas for the kind of content you should be publishing to it regularly.
How to open a Facebook Business Manager Account
Facebook Business Manager is a platform where you can manage your Facebook Page, Instagram profile and Product Catalogue for your EKM online shop in one place.
Adding a Facebook Page to your Facebook Business Account
In this Guide, you’ll learn how to add an existing Facebook Page to your Facebook Business Manager account, so you can manage it alongside other assets.
Adding a member of staff to your Facebook Business Account
In this Guide, you’ll learn how to add one of your members of staff to your Facebook Business account to help you manage your Facebook presence.
Submitting your Product Feed to Facebook Business Manager
To display your Products on your Facebook Page which link to the individual Product Pages on your EKM online shop, you need to populate a Product Catalogue within your Facebook Business Manager account.
Adding your Catalogue to your Facebook Page
When you have uploaded your Products to a Catalogue within your Facebook Business Manager account, your next step is to list these Products for sale on the Facebook Page for your EKM online shop.
Assigning people to your Catalogue
Dependent on the number of staff you have working behind the scenes on your EKM online shop, you may wish to give another member of your team access to the Catalogue within your Facebook Business Manager account.
Removing people from your Catalogue
If you have previously given a staff member permissions to access the Catalogue in your Facebook Business Manager account to create ads or fully manage the content and you need to remove their access, this Guide will walk you through the steps involved.
If you need more than a basic Contact Form on your EKM online shop, perhaps a Google Form will suffice? Easily customised and embedded onto a Webpage, this Guide will take you through all the steps required.
This platform requires you to add some code to your EKM online shop which will then create heatmaps and recordings of visitor's activity. You can then use this data to help decide on any design, navigation and Theme changes going forward.
When you have set up a Shop Tab on your Facebook Page, you can then set up Instagram Shopping on your Instagram account, so you can tag your own Products in Instagram posts which will redirect users to your EKM online shop.
If Instagram is one of your favourite social media platforms for promoting your EKM online shop, this Guide takes you through the process of embedding individual Instagram posts in your content.
This Guide takes you through the process of embedding MailChimp code onto your EKM online shop.
When you have completed this Guide you will have linked your Reviews.io account to your EKM online shop.
In this Guide, you'll learn how to link your EKM online shop with your Royal Mail Click & Drop account.
If you want to embed more than single Instagram posts on your EKM online shop, SnapWidget allows you to customise which posts are displayed where and in lots of different formats too.
This free platform can be integrated with your EKM online shop to allow your customers to chat to you during their visits. Ideal if you do not want to use Facebook Messenger for chatting.
This Guide explains how to integrate Trustpilot with your EKM online shop so customers can easily leave you feedback.
Uploading your Products to a Pinterest Catalogue
Here you can learn how to create a Pinterest Business Account and upload your Products automatically to Pinterest.
Here you can learn how to configure your EKM online shop with a Xero account.
Using Zapier, you can set up 'zaps' which are commands that complete a specific action, such as sending a text or an email, allowing you to create your own notifications to really streamline your own processes.
[contact] If you need our help with your EKM online shop, contact your Account Manager or Customer Support, who will be able to point you in the right direction. We're open from 8am-6pm weekdays and 9am-5.30pm on the weekends. If you'd like to suggest a feature or an upgrade on any of the EKM platforms, please let us know on the EKM Suggestions board. If you have a non-account specific question ask the EKM Team, join us in EKM Community. [/contact]