[intro]In this guide, you can learn about all of the features available on the Evolve tier of the EKM online shop platform. [/intro]
Features:
Additional Features on the Evolve Tier:
Email Marketing (free on this tier up to 1k contacts)
Staff Logins (unlimited users)
Web Statistics (free on this tier)
Also includes:
£300k (annual) turnover threshold
Free integrations with Xero, QuickBooks & EPOS Now
Lite Design/Evolution Mode
Competitive processing rates with EKMPay
Product Limit:
Unlimited
Evolution Mode:
If your EKM online shop is on the Evolve tier, you can request Evolution Mode on a quarterly basis after your account is six months old. However, if you would like to request Evolution Mode before this point, please contact your Ecommerce Manager to discuss the options for speeding this up.
Support Level:
On the Evolve tier, you will have:
- A dedicated Ecommerce Manager;
- Access to the Ecommerce Experts Team;
- Dedicated and prioritised support via phone, live chat & email;
- Emergency out-of-hours support.
What does an Ecommerce Manager do?
Ecommerce Managers help grow your EKM online shop by building a strong relationship with you through regular reviews and proactive support. They conduct site reviews, optimise your website and tailor EKM services, marketing and advice to elevate your business.
What do the Ecommerce Experts do?
The Ecommerce Experts are an advanced technical team, here to provide customer support and assist in strategically enhancing your EKM online shop with valuable improvements to grow and develop your business. We’re here to support you every step of the way.
Price:
£300 plus VAT per month.
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[contact]If you need our help with your EKM online shop, contact your Ecommerce Expert, Account Manager, or the Customer Support Team, who can point you in the right direction. Our opening hours are 9 am - 5.30 pm Monday to Friday, for telephone calls, live chats, and emails. Over the weekends, we're open from 9 am - 5.30 pm, both Saturday and Sunday, to answer emails and live chat, which you can access from the Dashboard of your EKM online shop. Outside these hours, you can leave a message for us in the live chat window or email [email protected], and we will answer as soon as possible.
If you'd like to suggest a feature or an upgrade on any of the EKM platforms, please let us know on the EKM Suggestions Board. If you have a non-account-specific question to ask the EKM Team, join us in the EKM Community. [/contact]