[intro]In this guide, you can learn about all the features available on the Basic tier of the EKM online shop platform. [/intro]
The Basic tier is regarded as a ‘legacy’ tier and is no longer available to new customers. However, if your EKM online shop is currently on a legacy tier, you can still upgrade to another legacy tier. For example, you can upgrade your EKM online shop from Basic to Standard or Advanced.
Features:
Additional Features on the Basic Tier:
Product Limit:
3,500
Evolution Mode:
On this tier, you can request Evolution Mode once every twelve months and are responsible for making the recommended changes to your EKM online shop. If you need to be guided through a task or are unsure how to complete the recommendation, please contact our Customer Support Team, who will walk you through the process. Alternatively, you can look through our Support Centre for the relevant Guide.
Support Level:
Live chat, telephone and email support, 7 days a week.
Price:
£49.99 plus VAT per month.
[remember]The Basic tier is a legacy tier and is no longer available to new customers. It is not possible to downgrade to this tier. [/remember]
[more]
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[contact]If you need our help with your EKM online shop, contact your Ecommerce Expert, Account Manager, or the Customer Support Team, who can point you in the right direction. Our opening hours are 9 am - 5.30 pm Monday to Friday, for telephone calls, live chats, and emails. Over the weekends, we're open from 9 am - 5.30 pm, both Saturday and Sunday, to answer emails and live chat, which you can access from the Dashboard of your EKM online shop. Outside these hours, you can leave a message for us in the live chat window or email [email protected], and we will answer as soon as possible.
If you'd like to suggest a feature or an upgrade on any of the EKM platforms, please let us know on the EKM Suggestions Board. If you have a non-account-specific question to ask the EKM Team, join us in the EKM Community. [/contact]