[intro] When you have completed this Guide, you will have configured and will be able to get updates from your EKM online shop using Alexa.[/intro]

Configuring Alexa

1. Open the Alexa app on your mobile or alternatively if you're using your computer, click here to log into your Amazon Alexa account:

2. When you’re logged in, click Skills on the left-hand side:

3. Using the search field at the top of the page, search for ‘EKM’:

4. Click EKM in the results:

5. Click the blue Enable button on the top right-hand side:

6. Now you need to click the Settings button on the top right-hand side:

7. Click Link Account on the top right-hand side:

8. This will take you to the EKM login page. Login using the details for your EKM online shop:

9. You will then see this page. Click the green Allow button:

10. You’ll then see this page which notifies you that your Amazon Alexa account and EKM online shop account have been linked together:

Using Alexa

Where there are {order-status} this means that you replace it with the relevant Order Status ‘Pending’, ‘Failed’, ‘Cancelled’, ‘Refunded’, ‘Processing’, ‘Dispatched’ or ‘Completed’. If you use custom Order Statuses on your EKM online shop, Alexa will be able to recognise these too.

To begin, you need to tell Alexa: 'Open my EKM shop' and wait for Alexa to advise you to give the next command. Choose from the list below:

Count orders by status

Commands:

  • Alexa, ask my EKM shop how many {order-status} orders have I had?
  • Alexa, ask my EKM shop how many {order-status} do I have?
  • Alexa, ask my EKM shop how many {order-status} I have?
  • Alexa, ask my EKM shop how many orders do I have with a status of {order-status}?
  • Alexa, ask my EKM shop how many orders I have with a status of {order-status}?
  • Alexa, ask my EKM shop to count {order-status} orders?
  • Alexa, ask my EKM shop how many {order-status} have I got? 

Count orders by date

Examples of a date are:

  1. Today
  2. Yesterday
  3. This week
  4. Last week
  5. This year
  6. Last weekend
  7. This decade

Commands:

  • Alexa, ask my EKM shop if have I had any orders {date}?
  • Alexa, ask my EKM shop how many orders I have had {date}?
  • Alexa, ask my EKM shop how many orders I've had {date}?
  • Alexa, ask my EKM shop how many orders {date} I've had?
  • Alexa, ask my EKM shop how many orders have I got {date}?
  • Alexa, ask my EKM shop how many orders I've got {date}?
  • Alexa, ask my EKM shop how many orders {date} I've got?
  • Alexa, ask my EKM shop how many orders {date}?
    At the moment, you can only ask Alexa two questions about the status of your EKM online shop. However, if you would like to see more questions added to this skill by our Development Team, please make a post on the EKM Suggestions board. Equally, if you are asking Alexa a question about your shop and she does not understand you, please let us know so our Developers can improve this functionality - we’d love to hear your feedback!

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[contact] If you need our help with your EKM online shop, contact your Ecommerce Expert or the Customer Support Team, who will be able to point you in the right direction. We're open from 8am-6pm weekdays and 9am-5.30pm weekends. If you'd like to suggest a feature or an upgrade on any of the EKM platforms, please let us know on the EKM Suggestions Board. If you have a non-account-specific question to ask the EKM Team, join us in the EKM Community. [/contact]