[intro]In this Guide, you’ll learn how to identify which tier of service your EKM online shop is currently on. [/intro]
On the EKM online shop platform, our main tier is called Evolve:
However, we offered various tiers if you were an EKM customer before October 2024. These are now referred to as legacy tiers and consist of the following:
- Lite
- Basic
- Standard
- Advanced
- Pro
1. You can see what tier your EKM online shop is on from the Dashboard by clicking on the circle in the top right-hand corner:
2. This will reveal a modal where you will see your current tier displayed:
Click here to upgrade your EKM online shop to the Evolve tier. Alternatively, this guide will be helpful if you are close to the upper limit of your legacy tier.
[more]
- How to reset your EKM online shop password
- How to request an Image Download
- Putting your EKM online shop in Dormant Mode
[/more]
[contact] If you need our help with your EKM online shop, contact your Ecommerce Expert or the Customer Support Team, who will be able to point you in the right direction. We're open from 8am-6pm weekdays and 9am-5.30pm weekends. If you'd like to suggest a feature or an upgrade on any of the EKM platforms, please let us know on the EKM Suggestions Board. If you have a non-account-specific question to ask the EKM Team, join us in the EKM Community. [/contact]