[intro]Before you begin this Guide, you must ensure that you have completed this and started the set-up of your Product Urgency Campaign.[/intro]

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Free Delivery Message Campaigns are designed to encourage your customers to purchase more products and receive free delivery on their orders. 

What your customers see

If you set up a Free Delivery Message Campaign, your customers will see this notification next to all of the Products you’ve included:

Setting up the Campaign

1. Click the green Select button to the right of the Free Delivery Message:

2. In the window that appears, you need to add a message in the field provided that your customers will see displayed and the amount their order has to be to trigger free delivery.  You then need to select the Free Delivery Action and what is displayed when the free delivery has been triggered. If you select Hide Message, the notification will disappear, however if you click Free Delivery Message, a second field will appear where you can add more text to remind your customer that they have qualified for free delivery. When you have populated these fields, click the green Add To Campaign button on the right-hand side:

3. You now need to arrange your Targets. Use the first drop-down menu on the far right-hand side to select which products will be involved in this campaign: 

4. You can choose from All Products or Specific Products. If you select Specific Products, a Choose Products button will drop down:

5. Click this button for this window to appear. You need to select the Products you would like to use in this Campaign by ticking the box on the left-hand side of each one. Alternatively, if you want to select All Products, click the tick box right at the top of the first page:

[tips] If you want to select most of your Products, select them first, and then un-tick any you don’t wish to use in your Campaign - it’s often quicker than ticking boxes individually. 

If you want to list more than 10 Products in the window, click the drop-down menu next to Show in the bottom right-hand corner of the window - you can choose between 10 Products or 50 - which is useful if you have a large Product range on your EKM online shop. 

You can also click the drop-down menu to the right-hand side of the search bar at the top of the window and run a search for either a specific Product or a specific Category, allowing you to quickly locate the Products you want to use in your campaign. [/tips] 

6. When you have selected your Products, click the green Add To Campaign button at the bottom right-hand side of the window:

7. Now, you must choose your Campaign's target locations. Use the first drop-down menu on the far right-hand side to select All Locations (which is all countries your EKM online shop will trade to, according to your settings on Order Restrictions and the Currency page within the back end of your EKM online shop, and of course, any Delivery Methods you have set up) or Specific Locations:

8. A Choose Locations button will appear on the far right-hand side if you select Specific Locations. Click it:

9. In the window that appears, you can tick a box on the left-hand side of each country you wish to see your Campaign. You can search for specific countries using the search bar at the top of the window or select all of the Countries by ticking the topmost box on the first page of the list. When you have selected your countries, the next step is to click the green Add To Campaign button on the bottom right-hand side of the window:

10. Now you need to click the green Save button in the bottom right-hand corner of the page to save your Campaign:

11. The page will update, and you will be able to see your Campaign displayed within the feature:

[caution]If you have activated the Product Urgency feature and it is not visible on the front end of your EKM online shop, your account may be in Custom Mode. You can read more about Custom Mode in this Guide, and the Customer Support Team or your Account Manager will be able to advise how to make Product Urgency visible on your EKM online shop. [/caution]

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[contact] If you need our help with your EKM online shop, contact your Ecommerce Expert or the Customer Support Team, who will be able to point you in the right direction. We're open from 8am-6pm weekdays and 9am-5.30pm weekends. If you'd like to suggest a feature or an upgrade on any of the EKM platforms, please let us know on the EKM Suggestions Board. If you have a non-account-specific question to ask the EKM Team, join us in the EKM Community. [/contact]