[intro] Within this Guide, you’ll learn all about the different Payment Methods you can add to your EKM online shop to allow customers to pay for their orders. 

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You can install lots of Payment Methods on your EKM online shop, and it’s encouraged that you do so to ensure that your customers can pay for their goods using their preferred methods. This includes both Manual Payments - such as Payment On Delivery and Purchase Order - but also third-party Payment Gateways who can process the payment automatically, such as Stripe, PayPal and Klarna

Of course, what Payment Methods you use depend on your EKM online shop and the Products you sell. Before you install lots of Payment Methods and risk your Checkout Flow becoming too confusing to navigate quickly, it’s worth looking at the most popular versions and making your decision as a result.

How many Payment Gateways do I need?

Essentially, you need to offer your customers a way of paying online using credit and debit cards minimally. The real key is adding the appropriate Payment Methods for your customers but not too many that it leaves your Checkout Flow confusing.

Ultimately, the number and kind of Payment Gateways that you add to your EKM online shop depends on both the products that you sell and your customers. If you’re still not sure which Payment Gateway is most appropriate for your own EKM online shop, please get in contact with our Payment Specialist Team on 01772 957 204, who will be able to take a look at your account and advise the best solution for you. 

I’ve run an online shop before, can I use the same Payment Gateway as I did with my old provider?

It depends - if you can see your current Payment Gateway listed in this Guide, then there’s an integration with the EKM online shop platform and you should be able to configure your Payment Gateway to your EKM online shop. However, if you cannot see your Payment Gateway of choice, that means that there is currently not an integration with the EKM online shop platform, so it cannot be configured to work with your EKM online shop. You should be able to contact your current Payment Gateway provider to get in contact with EKM and request an integration is built, and you can also add this feature request to the EKM Suggestions Board, which is regularly reviewed by our Development Team. 

Locating the Payments Page

1. From the Dashboard, click the Settings tab:

2. On the Settings Page, you can either click the Payment Methods icon or Payments, listed in the left-hand side menu:

3. This will take you to the Payments Page. If you’re just setting up your EKM online shop, it will look like this:

4. To add a Payment Method, you simply need to click any of the green Add buttons on the page. 

Accept Online Payments

If you click the Add Method button here, you’ll be taken through the steps to install PayPal Checkout:

Alternate Payments

If you click the Add Method button for this Payment Method, this will take you through the process of adding Klarna to your EKM online shop:

Third Party Payments

Here, you need to use the drop-down menu to select which Payment Gateway you’d like to use, before clicking the green Add button on the right-hand side:

You can choose from:

  • Stripe
  • Paytriot
  • Sage Pay Server (iFrame)
  • Barclaycard EPDQ
  • WorldPay
  • First Data Merchant Service Connect
  • Global Payments
  • V12 Finance
  • Cardstream
  • NOCHEX
  • SagePay Form

Manual Payments

Here, you need to use the drop-down menu to select which Payment Gateway you’d like to use, before clicking the green Add button on the right-hand side:

Manual Payments (formerly Offline Payment Gateways) are Payment Methods you can set up to process orders yourself. These include:

[remember]If you have a physical shop which has a card machine, you can add the offline Payment Method Telephone which offers your customers the ability to ring up and provide their card details to make a payment over the phone. However, if you want to offer customers the ability to pay outside of your usual trading hours, we recommend adding another Payment Gateway which will take payments automatically.[/remember]

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[contact] If you need our help with your EKM online shop, contact your Account Manager or Customer Support, who will be able to point you in the right direction. We're open from 8am-6pm weekdays and 9am-5.30pm on the weekends. If you'd like to suggest a feature or an upgrade on any of the EKM platforms, please let us know on the EKM Suggestions board. If you have a non-account specific question to ask the EKM Team, join us in EKM Community. [/contact]