[intro] When you have completed this Guide, you will have located the Features page and will know how to install and uninstall features.[/intro]



If you have not yet installed any Features on your EKM online shop, you can find a full list of Features in this Guide.

Locating the Features page

1. From the Dashboard, click Features on the left-hand menu:

2. This will take you to the Features page, which will look something like this:

Installing Features

1. To install a Feature, you simply need to click the Feature Library tab:

2. You will then be able to take a look at all of the available features and decide what you would like to install:

[tips]If you click here you’ll find a comprehensive index of all of the possible features you can install on your EKM online shop and their accompanying Guides.[/tips]

Uninstalling Features

To uninstall a Feature, you need to be on the Installed Features tab of the Features page, before clicking the dustbin symbol next to the Feature you want to uninstall:

Note: Some features are linked to others, such as Customer Login and Wish Lists. To remove Wish Lists, you will need to remove Customer Login first. If you are trying to uninstall a feature that requires another feature, you’ll see a notification to remind you to uninstall the primary feature first.

[warning] The Premium Features, such as Email Marketing or Web Statistics - where you pay a regular fee to use them - will require you to contact our Customer Support Team to cancel the account for you. Simply uninstalling the Feature will not cancel the account. [/warning]

Third-Party Features

Third-party features are chargeable features provided by other platforms that have created integrations with the EKM online shop platform. To cancel these, you will need to contact the third-party platform directly. 

[contact] If you need our help with your EKM online shop, contact your Account Manager or Customer Support, who will be able to point you in the right direction. We're open from 8am-6pm weekdays and 9am-5.30pm on the weekends. If you'd like to suggest a feature or an upgrade on any of the EKM platforms, please let us know on the EKM Suggestions board. If you have a non-account specific question ask the EKM Team, join us in EKM Community.  [/contact]