[intro] When you have completed this Guide, you will have cleared the cache, cookies and temporary files from your browser. [/intro]

If you are finding it challenging to log into your EKM online shop, or your Edit buttons are visible but no longer accessible, the chances are that you need to clear the cache on your browser. Follow the instructions below to clear the cache and resolve your issues.

1. To clear the cache and cookies for individual sites on Safari, click Safari on the top left-hand side of the screen and select Preferences from the drop-down menu:

2. In the window that opens up, click the Privacy tab, and then click the ‘Manage Website Data’ button:

3. You’ll then see a list of sites that you’ve visited listed in a window:

4. Click a site to highlight it and click the Remove button in the bottom left-hand side of the window to remove cache and cookies from Safari. Alternatively, click ‘Remove All’ to remove the cache and cookies for all the sites listed. Click the 'Done' when you've finished. When you have completed this task, close the browser down by clicking the X in the top left-hand corner:

5. Closing the browser ultimately forces it to ‘rebuild’ itself when you launch it again. Launch Safari again and log into your EKM online shop using your browser as usual.

[tips] You can also use the hidden Developer menu to clear just the cache (and not the cookies) for all sites listed by your browser. To access the Developer Menu, click Safari and then click Preferences. Click the Advanced tab, and then tick the box to show the ‘Develop Menu in Menu Bar’ before clicking the X to close the window down:

6. You’ll then be able to click Develop on the top of the screen and scroll down the menu to select ‘Empty Caches’:

When you have done this, close Safari down completely before launching it again. [/tips]

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[contact]If you need our help with your EKM online shop, contact your Ecommerce Expert, Account Manager, or the Customer Support Team, who can point you in the right direction. Our opening hours are 9 am - 5.30 pm Monday to Friday, for telephone calls, live chats, and emails. Over the weekends, we're open from 9 am - 5.30 pm, both Saturday and Sunday, to answer emails and live chat, which you can access from the Dashboard of your EKM online shop. Outside these hours, you can leave a message for us in the live chat window or email [email protected], and we will answer as soon as possible.

If you'd like to suggest a feature or an upgrade on any of the EKM platforms, please let us know on the EKM Suggestions Board. If you have a non-account-specific question to ask the EKM Team, join us in the EKM Community. [/contact]