[intro]In this guide, you’ll learn where to locate the ChaChing feature to link the platform to your EKM online shop. [/intro]

What is ChaChing?

ChaChing is a product-discovery platform, similar in nature to other search experiences like Google Shopping. It allows you to get your products in front of active-in-market shoppers as they’re ready to buy products like yours so you can be discovered and win market share.

How are products ranked in ChaChing’s search?

ChaChing uses real-time-bidding (RTB) to determine who wins advertising spots and where they rank. You can enter bids via ChaChing’s self-service-portal, similarly to how you advertise on Google. Products in search are ranked similarly to how they are on Google Shopping, with quality and relevancy being the contributing factors. 

Is ChaChing affiliate marketing?

ChaChing is a searched-based product discovery platform, similar to Google Shopping. It uses real-time-bidding (RTB) auctions to determine who wins advertising spots. You can enter bids via ChaChing’s self-service-portal or an official partner. It allows new customers to discover your products when they're actively searching to buy products like yours. The main difference between Google Shopping and ChaChing is that ChaChing eliminates performance risk by using fixed-CPA bidding strategies (so you are only charged when a sale occurs) instead of CPC bidding (charged just for a click, with no performance guarantee).

1. From the Dashboard, click Features on the left-hand menu:

2. Click the Features Library tab:

3. Scroll down to the Marketing features and click the ChaChing logo:

4. On the next page, you need to click the View Website button:

5. This will redirect you to the ChaChing website, where you need to click the blue Connect button to begin the process of linking your EKM online shop:

[tips]You can read more about ChaChing on their website and experience ChaChing as a customer by opening an account here. [/tips]

[contact]If you need our help with your EKM online shop, contact your Ecommerce Expert, Account Manager, or the Customer Support Team, who can point you in the right direction. Our opening hours are 9 am - 5.30 pm Monday to Friday, for telephone calls, live chats, and emails. Over the weekends, we're open from 9 am - 5.30 pm, both Saturday and Sunday, to answer emails and live chat, which you can access from the Dashboard of your EKM online shop. Outside these hours, you can leave a message for us in the live chat window or email [email protected], and we will answer as soon as possible.

If you'd like to suggest a feature or an upgrade on any of the EKM platforms, please let us know on the EKM Suggestions Board. If you have a non-account-specific question to ask the EKM Team, join us in the EKM Community. [/contact]