[intro]When you have completed this Guide, you’ll understand how to use the User Interface (UI). We're giving the place where you manage your EKM online shop a fresh new look. It's easier to use, quicker and just feels better. From adding products to checking orders, everything's getting a tune-up. [/intro]

What’s the difference?

1. If you click on the Dashboard of your EKM online shop, you’ll notice that the menu is now on the left-hand side, instead of across the top:

2. Clicking Orders will take you to the Orders Page as before:

3. And if you click Orders whilst you're on the Orders Page, you'll see drop-down options appear. From here, you can click to view Customers:

4. Clicking Design will take you directly to the Design Page:

5. Clicking Design whilst on the Design Page will also reveal direct links to Theme, Webpages, File Manager and Layout Editor:

What if I can’t see the side menu?

4. On some pages, such as Design, the left-hand side menu will be hidden to allow you to concentrate on the page content. To access the menu, click the three horizontal lines in the top left-hand corner:

5. You’ll then see the menu appear from the left-hand side:

6. Further down on the Menu, you have the option to View Shop - this will launch the front end of your EKM online shop in a separate browser tab:

7. Beneath this, clicking What’s New will reveal a feed on the right-hand side of all of the latest updates from EKM. You can click the cross in the top right-hand corner to dismiss it:

9. Finally, clicking User Guides or Support Centre will redirect you to the Support Centre. Clicking User Guides will link directly to the relevant article related to the specific part of the platform you are viewing:

[contact]If you need our help with your EKM online shop, contact your Ecommerce Expert, Account Manager, or the Customer Support Team, who can point you in the right direction. Our opening hours are 9 am - 5.30 pm Monday to Friday, for telephone calls, live chats, and emails. Over the weekends, we're open from 9 am - 5.30 pm, both Saturday and Sunday, to answer emails and live chat, which you can access from the Dashboard of your EKM online shop. Outside these hours, you can leave a message for us in the live chat window or email [email protected], and we will answer as soon as possible.

If you'd like to suggest a feature or an upgrade on any of the EKM platforms, please let us know on the EKM Suggestions Board. If you have a non-account-specific question to ask the EKM Team, join us in the EKM Community. [/contact]