[intro]In this Guide, you can learn all about 3Sixty, where to find it within your EKM online shop and what it can do to help you provide a consistently high level of customer service from your brand.[/intro]
If you spend a lot of time answering customer queries, then it’s worth taking a look at 3Sixty. They provide a platform that allows you to manage enquires across different platforms all from one page, so if you regularly find yourself responding to phone calls, emails, WhatsApp messages, direct messages from your Facebook Page and Instagram and more, then this integration could be the answer and free you up to work on processing your orders.
Accessing the Feature
1. From the Dashboard, click the Features tab:
2. Now you need to click the Feature Library tab:
3. Scroll down to the Marketing Features and click the View More button on the right-hand side:
4. Now you need to click the 3Sixty icon:
5. You’ll then need to click the green View Website button in the bottom right-hand corner:
6. This will redirect you to the 3Sixty website. If you click Watch The Video, you can see a summary of how 3Sixty works to help you manage customer interactions on your EKM online shop:
If you’d like to know more about how 3Sixty can help you manage customer interactions on your EKM online shop, get in contact via their website. They will be able to provide a demo of how their service works, help you select an affordable plan and show you how to configure your account.
[contact] If you need our help with your EKM online shop, contact your Ecommerce Expert or the Customer Support Team, who will be able to point you in the right direction. We're open from 8am-6pm weekdays and 9am-5.30pm weekends. If you'd like to suggest a feature or an upgrade on any of the EKM platforms, please let us know on the EKM Suggestions Board. If you have a non-account specific question to ask the EKM Team, join us in EKM Community. If you need some inspiration for your EKM online shop, listen to our podcast on iTunes and Spotify.[/contact]