[intro]When you have completed this Guide, you will have installed the Fetchify feature on your EKM online shop, giving your customers a quicker experience on the Checkout Flow.[/intro]



Fetchify validates postcodes and addresses to increase conversions on the Checkout Flow. When credits - called 'lookups' - have been added to your Fetchify account, your customers will be able to add their address to the Checkout Flow and Fetchify will present them with a drop-down menu allowing them to select the rest of their address details, saving your customer from individually typing them into the fields provided on your Checkout Flow.

This feature can be especially helpful for customers paying for items using a shared computer (where their details may not be saved by their browser) and is enjoyed by those who particularly hate typing as this feature makes the Checkout Flow easier for them to complete.

As Fetchify is a premium service, it has additional costs. This is because Royal Mail charges businesses for using their postcode data. Pricing is based on a price per lookup and the more credits you buy the cheaper each lookup becomes. Credits are valid for 12 months, starting from the day they are purchased. You can read about the pricing structure for Fetchify here.

You can sign up for a two week free tria

Installing the Feature

1. From the Dashboard, click the Features tab:

2. Click the Feature Library tab:

3. Scroll down to the Design features and click the View More button on the right-hand side:

4. Click the icon:

5. Click the green Install Feature button:

6. You’ll then see this page. You need to click the Sign Up button on the far right-hand side:

7. You’ll then be redirected here to create an account with Fetchify. Complete the form provided and click the blue Register button:

You’ll then be able to go through the process of opening an account with Fetchify. You can read about the pricing structure for Fetchify here. When you have set up your Fetchify account, return to the browser tab displaying your EKM online shop, and within the Fetchify feature, paste your Access Token in the field provided, before clicking the green Update button in the bottom right-hand corner:

Frequently Asked Questions

Q: How do I add credit to my Fetchify account?

A: Credits in Fetchify are called ‘lookups’ and these can be purchased from within your Fetchify account, via the Dashboard.

Q: What if I run out of lookups?

A: Fetchify do send mail reminders when lookups are low, and you won’t be ‘cut off’ when you run out either. Fetchify will allow up to 48 hours’ grace to allow you to top up your lookups.

Q: How do I contact Fetchify?

A: You can contact Fetchify via email: support@fetchify.com. Their opening hours are from 9am-5.30 Monday to Friday.

Q: Do Fetchify have a support centre?

A: Yes, you can find it by clicking here.



[contact] If you need our help with your EKM online shop, contact your Account Manager or Customer Support, who will be able to point you in the right direction. We're open from 8am-6pm weekdays and 9am-5.30pm on the weekends. If you'd like to suggest a feature or an upgrade on any of the EKM platforms, please let us know on the EKM Suggestions board. If you have a non-account specific question ask the EKM Team, join us in EKM Community.  [/contact]