[intro]In this Guide, you can learn how to install and configure the ClearAccept Payment Gateway so you can accept credit card payments easily and safely on your EKM online shop. [/intro]

[caution]Before you begin this Guide, you need to ensure that you have pointed a domain name at your EKM online shop. You can get a free domain name from EKM Domains, or alternatively, point an existing domain with another provider to your EKM online shop. [/caution]

Using ClearAccept as your Payment Gateway ensures that your customers will get a frictionless checkout flow experience and as an EKM online shop owner, you can benefit from low fees and fast payouts, as EKM customers can enjoy exclusive ClearAccept fees.

1. From the Dashboard, click the Settings tab:

2. On the Settings page, you need to click Payments on the left-hand side:

3. On the Payments page, click the green button to begin the process of adding the ClearAccept Payment Gateway to your EKM online shop:

4. You’ll then be redirected to the settings for the ClearAccept Payment Gateway. Click the Add ClearAccept button on the right-hand side:

5. The page will update, and you’ll see the ‘In Progress’ status on the far right-hand side.

6. Your next step is to wait for contact from the Payments Team here at EKM, who will use the contact information you've provided on the Your Details page of your EKM online shop. They will be able to provide you with the details you need to configure the ClearAccept Payment Gateway on your EKM online shop. 

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ClearAccept is a third party Payment Gateway, which means you are using a company external to EKM in order to process payments on your EKM online shop. With this in mind, EKM cannot control how the ClearAccept processes payments or influence their policies and procedures. Whilst there are rarely issues with third-party payment gateways, on occasion, it is necessary to contact them directly to resolve any issues as our Customer Support Team is only able to investigate up to the point where the customer is transferred away from your EKM online shop to process their payment before they are redirected back again to complete the order.

The ClearAccept helpdesk is open on weekdays between 8am-6pm and on Saturdays from 9am-6pm. You can contact them via support@clearaccept.com or alternatively, call 0207 1862 186.

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[contact] If you need our help with your EKM online shop, contact your Account Manager or Customer Support, who will be able to point you in the right direction. We're open from 8am-6pm weekdays and 9am-5.30pm on the weekends. If you'd like to suggest a feature or an upgrade on any of the EKM platforms, please let us know on the EKM Suggestions board. If you have a non-account specific question ask the EKM Team, join us in EKM Community.  [/contact]