[intro]Here you can find a list of the opening times for our Customer Support Team for the 2021 festive period.[/intro]

  • 24th December - (Xmas Eve) - 8am - 6pm
  • 25th - Xmas Day - Closed
  • 26th - Boxing Day - Closed
  • 27th - Bank Holiday - Closed
  • 28th - Bank Holiday - Closed
  • 29th - Open 9am - 5:30pm
  • 30th - Open 9am - 5:30pm
  • 31st - New Year's Eve - Open 9am - 5:30pm


  • 1st - New Year's Day - Closed
  • 2nd - Open 9am-5:30pm
  • 3rd - Bank Holiday - Closed
  • 4th - Open as Normal - 8am - 6pm

[remember]If your EKM online shop is on the Advanced or Pro tier, in the unlikely event you're unable to process orders, please call the direct number you usually use to contact your designated Ecommerce Expert. You can find this number in the footer of any emails they've sent you previously, and also on your EKM online shop Dashboard on the top left-hand side. 

When you call the number, it will route through to a voicemail service; leave your name, phone number, Account ID and brief summary of the issue in a message and a member of the Team will call you back to resolve. This service is available outside our opening times. [/remember]

[contact] If you need our help with your EKM online shop, contact your Account Manager or Customer Support, who will be able to point you in the right direction. If you'd like to suggest a feature or an upgrade on any of the EKM platforms, please let us know on the EKM Suggestions board. If you have a non-account specific question ask the EKM Team, join us in EKM Community. [/contact]