[intro]If you’re planning to be working on your EKM online shop over the festive period, it’s important you bookmark this Guide just in case you need us during that time. Our Customer Support Team will be available on Live Chat (which is accessible via your EKM online shop Dashboard), on emails (support@ekm.com) and on the telephone.[/intro]

  • Monday 23rd December - open as normal

  • Tuesday 24th December - open 9am to 5.30pm

  • Wednesday 25th December - Closed

  • Thursday 26th December - Closed

  • Friday 27th December - open 9am to 5.30pm

  • Saturday 28th December - open 9am to 5.30pm

  • Sunday 29th December - open 9am to 5.30pm

  • Monday 30th December - open 8am to 6pm

  • Tuesday 31st December - open 9am to 5.30pm

  • Wednesday 1st January - Closed

  • Thursday 2nd January - open as normal

[remember]For customers on our Advanced and Pro Plans, you can contact your Account Managers during our opening hours as normal. However, if there is an issue with your EKM online shop out of hours which prevents orders being place, contact your Account Manager using their dedicated telephone number (available on your EKM online shop Dashboard) and leave a voicemail stating your Account ID and the nature of the issue. Our engineers will then be able to investigate the issue for you. [/remember]

[contact] If you need our help with your EKM online shop, contact your Account Manager or Customer Support, who will be able to point you in the right direction. If you'd like to suggest a feature or an upgrade on any of the EKM platforms, please let us know on the EKM Suggestions board. If you have a non-account specific question to ask the EKM Team, join us in EKM Community. [/contact]