[intro]In this Guide, you can look up the contact details of the internal departments here at EKM, along with any external platforms on our Features page and Payment Gateways which have integrations on the EKM online shop platform.[/intro]
EKM
- Payment Gateways Team - 01772 957 204
- EKM Email Marketing - Book in a call via this form
- The PPC Team (Google, Instagram and Facebook Advertising) - 01772 957 173 ext 1107
- The Customer Care Team (Invoices & Billing) - 0333 004 0333 Option 2, then Option 1
- The Customer Care Team (Cancellations) - 0333 004 0333 Option 2, then Option 3
Payment Gateways
Klarna
- Support Centre
- Online chat available when you’re logged into your Klarna account
- Telephone: 0808 189 3333
Stripe
- Support Centre
- Email: info@stripe.com
Paypal
- Support Centre
- Telephone: 0800 358 7911
WorldPay
- Support Centre
- Telephone: 0808 253 2110
Amazon Payments
- Support Centre
- Email: payments-funds@amazon.com
NoChex
- Support Centre
- Email via this form
- Telephone: 0113 819 7211
SagePay
- Support Centre
- Telephone: 0845 322 1161
Barclaycard ePDQ
- Support Centre
- Email: epdqsupport@barclaycard.co.uk
- Telephone: 0800 008 008
First Data Merchant Services Connect
- Support Centre
- Email via this form
- Telephone: 0345 606 5055
Global Payments
- Support Centre
- Email via this form
- Telephone: 0345 702 3344
V12 Finance
- Email: salessupport@v12finance.com
- Telephone: 02920 468 918
- You can find your account manager's contact details under the Admin > Contacts area of the V12 system.
Cardstream
- Support Centre
- Email: solutions@cardstream.com
- Telephone: 0845 00 99 575
eWay Rapid
- Support Centre
- Email via this form
NetBanx/Pay Safe
- Support Centre
- Telephone: 0118 928 5075
Ogone/Ingenico
- Support Centre
- Telephone: 0203 147 4966
Gate2Shop/SafeCharge
- Email: sales@g2s.com
- Telephone: 020 3051 0330
Meta Charge/Pay 360
- Telephone: 0845 2585 890
SecPay
- Email: support@secpay.com
- Telephone: 0333 313 7161
PayVector
- Support Centre
- Telephone: 020 8819 3470
Third-Party Features
Royal Mail Click & Drop
- Support Centre
- Email: clickanddropsupport@royalmail.com
- Telephone: 0345 2661 004
ChannelGrabber
- Support Centre
- Email: help@channelgrabber.com
- Telephone: 0161 711 0248
Doofinder
- Support Centre
- Email: support@doofinder.com
- Telephone: 0203 432 9713
TrustPilot
- Support Centre
- Submit support questions via this form
Reviews.io
- Support Centre
- Submit support questions via this form
CircleLoop
- Support Centre
- Email: support@circleloop.com
- Telephone: 03330 50 60 70
Tradebox
- Support Centre
- Email: support@tradebox.zendesk.com
- Telephone: 0191 257 4707
Cloud Commerce Pro
- Support Centre
- Email: support@cloudcommercepro.com
- Telephone: 01524 230 252
e-Trackit
- Email: sales@e-trackit.co.uk
- Telephone: 0800 008 7066
Fulfilmentcrowd
- Submit support questions via this form
- Email: hello@fulfilmentcrowd.com
- Telephone: 01772 455 052
Inventory Source
InXpress
- Email via this form
- Telephone: 0800 195 2125
Khaos Control
- Email via this form
- Email: sales@khaoscontrol.com
- Telephone: 0330 223 5212
Late Shipment
- Email: support@lateshipment.com
- Telephone: 1888 930 5934
Mintsoft
- Support Centre
- Email: support@mintsoft.co.uk
- Telephone: 0203 608 9802
OnePatch
- Email: hello@onepatch.co.uk
- Telephone: 0203 903 4680
Revolut
- Telephone: 1844 744 3512
- Chat is also available when you’re logged into your Revolut account
Skuudle
- Email via this form
- Telephone: 08448 582 582
Tide
- Support Centre
- Email: hello@tide.co
Third-Party Platforms
- Support Centre
- Telephone: 020 7031 3000
[more]
- What's a bug, and how are they resolved?
- Why have sales dropped off from my EKM online shop?
- EKM Packaging Slips
[/more]
[contact] If you need our help with your EKM online shop, contact your Account Manager or Customer Support, who will be able to point you in the right direction. We're open from 8am-6pm weekdays and 9am-5.30pm on the weekends. If you'd like to suggest a feature or an upgrade on any of the EKM platforms, please let us know on the EKM Suggestions board. If you have a non-account specific question to ask the EKM Team, join us in EKM Community. [/contact]