[intro]In this Guide, you can look up the contact details of the internal departments here at EKM, along with any external platforms on our Features page and Payment Gateways which have integrations on the EKM online shop platform.[/intro]

EKM

  • Payment Gateways Team - 01772 957 204
  • EKM Email Marketing - Book in a call via this form 
  • The PPC Team (Google, Instagram and Facebook Advertising) - 01772 957 173 ext 1107
  • The Customer Care Team (Invoices & Billing) - 0333 004 0333 Option 2, then Option 1
  • The Customer Care Team (Cancellations) - 0333 004 0333 Option 2, then Option 3

Payment Gateways

Klarna

  • Support Centre
  • Online chat available when you’re logged into your Klarna account
  • Telephone: 0808 189 3333

Stripe

Paypal

WorldPay

Amazon Payments

NoChex

SagePay

Barclaycard ePDQ

  • Support Centre
  • Email: epdqsupport@barclaycard.co.uk 
  • Telephone: 0800 008 008

First Data Merchant Services Connect

Global Payments

V12 Finance

  • Email: salessupport@v12finance.com
  • Telephone: 02920 468 918
  • You can find your account manager's contact details under the Admin > Contacts area of the V12 system.

Cardstream

  • Support Centre
  • Email: solutions@cardstream.com
  • Telephone: 0845 00 99 575

eWay Rapid

NetBanx/Pay Safe

Ogone/Ingenico

Gate2Shop/SafeCharge

  • Email: sales@g2s.com
  • Telephone: 020 3051 0330

Meta Charge/Pay 360

  • Telephone: 0845 2585 890

SecPay

  • Email: support@secpay.com
  • Telephone: 0333 313 7161

PayVector

Third-Party Features

Royal Mail Click & Drop

  • Support Centre
  • Email: clickanddropsupport@royalmail.com
  • Telephone: 0345 2661 004

ChannelGrabber

Doofinder

TrustPilot

Reviews.io

CircleLoop

Tradebox

  • Support Centre
  • Email: support@tradebox.zendesk.com
  • Telephone: 0191 257 4707

Cloud Commerce Pro

  • Support Centre
  • Email: support@cloudcommercepro.com
  • Telephone: 01524 230 252

e-Trackit

  • Email: sales@e-trackit.co.uk
  • Telephone: 0800 008 7066

Fulfilmentcrowd

  • Submit support questions via this form
  • Email: hello@fulfilmentcrowd.com
  • Telephone: 01772 455 052

Inventory Source

InXpress

Khaos Control

  • Email via this form
  • Email: sales@khaoscontrol.com
  • Telephone: 0330 223 5212

Late Shipment

  • Email: support@lateshipment.com
  • Telephone: 1888 930 5934

Mintsoft

OnePatch

  • Email: hello@onepatch.co.uk
  • Telephone: 0203 903 4680

Revolut

  • Telephone: 1844 744 3512 
  • Chat is also available when you’re logged into your Revolut account

Skuudle

Tide

Third-Party Platforms

Google

Facebook

Instagram

Pinterest

[more]

[/more]

[contact] If you need our help with your EKM online shop, contact your Account Manager or Customer Support, who will be able to point you in the right direction. We're open from 8am-6pm weekdays and 9am-5.30pm on the weekends. If you'd like to suggest a feature or an upgrade on any of the EKM platforms, please let us know on the EKM Suggestions board. If you have a non-account specific question to ask the EKM Team, join us in EKM Community. [/contact]