[intro] Before you begin this Guide, you need to ensure that you have pointed a domain at your EKM online shop. When you have completed this Guide, you will have installed the 301 Redirects feature and will understand how to configure it on your EKM online shop.[/intro]

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The 301 Redirects Feature is used to redirect visitors from one URL to another. For example, if you have had your content hosted on another e-commerce platform previously, you can install the 301 Redirects feature and configure it to so visitors that click on the URLs for your old Category and Product pages are automatically redirected to the new versions on your EKM online shop.

The feature is also useful if you choose to list Webpages in your Menu, as you can simply create a Category with the same name as the Webpage, and then redirect it to the Webpage itself.

Installing the Feature

1. From the Dashboard, click the Features tab:

2. Scroll down to the More Features box and click the 301 Redirects icon:

3. Click the green Install Feature button on the bottom right-hand side of the page:

4. You’ll then see the Feature itself:

Redirecting within your EKM online shop

1. To redirect pages within your EKM online shop, such as making a Webpage appear listed in the Menu on your homepage, you would first create the Webpage as normal:

2. Then you need to create a Category with the same name as the Webpage you want to redirect to:

3. When the cache on your shop has cleared, open a new browser tab and visit your EKM online shop via the domain name, the way a customer would see it. The first thing you need to do is click on the Category that has the same name as your Webpage, and copy the last part of the URL. You don’t need your domain name, just the slash and whatever is after it:

4. Return to your original browser tab and copy the back end of the Category Page URL into the Old URL field of the 301 Redirects feature:

5. The click back onto your other browser tab and this time, you need to visit the Webpage you want to redirect to. Once on the page, you need to copy the back part of the URL as you did before - the slash after your domain name and everything after that:

6. Return again to your other browser tab and paste in the back end of the Webpage URL into the New URL field within the 301 Redirects feature. Then you need to click the Add Redirect button:

7. Your completed redirect will then look like this:

8. Wait for the cache to clear on your EKM online shop, and then test out the link on your Menu which now - instead of taking you to a Category Page, will redirect you to your Webpage:

Redirecting from old URLs

Being able to redirect customers from your old shop structured URLs to the new pages within your EKM online shop is essential if you have moved your shop contents from another e-commerce platform to EKM, as this prevents any disruption for your customers.

In the Old URL field, you need to add in the back end of your former URL and again, disregard the domain name, you simply need to include the slash and anything after that. In the New URL field, you need to add the back end of the URL for the relevant Product, Category or Webpage on your EKM online shop, before clicking the green Add Redirect button:

[warning] You need to ensure that when redirecting from old URLs to new ones, that all of the URLs are on the same domain name, and that the domain name is the primary one for your EKM online shop. [/warning]

Making custom URLs

If you want to make a custom URL, you can do this by pasting in the back end of the URL for the page you want to direct customers to in the New URL field, before adding the custom URL into the Old URL field and clicking the green Add Redirect button:

Uploading Redirects using a Spreadsheet

1. To upload redirects using a spreadsheet, you need to create a blank CSV file and add your redirects in there. You do not need to add headers - you simply need to add all of the Old URLs into the A column and all of the New URLs into the B column:

2. Save your .csv and click the Upload File button within the 301 Redirects feature:

3. Using the File Explorer window, locate and select the .csv file on your own computer, and then click the Import Redirects button:

4. You’ll then see your uploaded redirects listed above:

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[contact] If you need our help with your EKM online shop, contact your Account Manager or Customer Support, who will be able to point you in the right direction. We're open from 8am-6pm weekdays and 9am-5.30pm on the weekends. If you'd like to suggest a feature or an upgrade on any of the EKM platforms, please let us know on the EKM Suggestions board. If you have a non-account specific question ask the EKM Team, join us in ekmCommunity.  [/contact]