[intro] Before you begin, you need to ensure that you have completed this guide first which will show you how to install the Discount Management feature and set up the first part of your Discount. [/intro] 

If you have Customer Login activated on your EKM online shop, you can offer repeat customers a Discount to reward their loyalty. The customers must be signed into their accounts on your EKM online shop to trigger the Discount.

1. You will see this screen first. Click the green Next button:

2. You will then be asked if this Discount is triggered via a Coupon Code. If you select 'Yes' continue these steps. If you select 'No', please scroll down to step 11 of this guide:

3. If you select Yes, you need to set up your Coupon Category if you don’t have an existing Coupon Code you would like to use. To do this, click Add New Coupon Category:

4. You then need to give your Coupon Category a name. This will not be visible to your customers and is used so you can differentiate between different groups of Coupon Codes. You might have advised some codes on print media, such as on leaflets or in newspapers, so you would group these together. When you have named your Coupon Category, you need to click Next:

5. Now you have created your Coupon Category, you can create the codes within it. Give your Coupon Category a description, so you know at a glance what the codes within that Category are intended for. You then need to click Add New Coupon:

6. On this page, you actually create your Code. To do this, add your Coupon Code into the field provided. Ensure that the Coupon Code consists of only capital letters and numbers - do not use any characters such as % or #.

You then need to decide whether the Coupon can be used multiple times. The majority of the time this will be ‘yes’ unless you are making a Gift Voucher (see below).

Finally, you need to set the dates for your Coupon Code as you did when setting up your Discount, before clicking the Next button:

7. You will then see your Coupon Category Page, with your Coupon Code displayed across the bottom. Click the Next button:

8. You’ll now return to the flow for setting up the rest of the Discount. The Coupon Category that this Discount will use is indicated to the left, and to the far right, the number 1 indicates that there is one Coupon Code that will trigger this Discount. Tick the box to use this Coupon Code on your Discount and then click the Next button:

9. You will then need to select what the customer receives as a reward when they have inputted the Coupon Code:

10. Click the link below for the guide to complete your Discount:

11. If you select No, you will then need to select what the customer receives as a reward when they have inputted the Coupon Code:

12. Click the link below for the guide to complete your Discount:

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[contact] If you need our help with your EKM online shop, contact your Account Manager or Customer Support, who will be able to point you in the right direction. We're open from 8am-6pm weekdays and 9am-5.30pm on the weekends. If you'd like to suggest a feature or an upgrade on any of the EKM platforms, please let us know on the EKM Suggestions board. If you have a non-account specific question ask the EKM Team, join us in ekmCommunity.  [/contact]